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Client Service Jobs in Virginia (NOW HIRING)

W3Global Inc.

Client Service Associate

Roanoke, VA

$80K - $110K/yr

Client Service Associate About the Opportunity Our client is an established, independent wealth management firm committed to delivering a personalized, client-first experience. The firm provides ...

Morgan Stanley

Client Service Associate

Roanoke, VA · On-site

$35K/yr

POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the ...

Cerity Partners

Client Service Associate

Norfolk, VA · On-site

$14 - $19.25/hr

Client Service Associate The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. Responsibilities include ...

Towne Bank

Client Service Specialist

Newport News, VA

$40K - $60K/yr

The Client Service Specialist is responsible for serving the Towne Benefits sales team and their clients by ensuring that the sales and renewal processes are moving efficiently, creating new business ...

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How much do client service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a client service?

Client service jobs focus on assisting customers or clients by addressing their needs, answering questions, solving problems, and ensuring satisfaction with a company’s products or services. These roles can be found in various industries, such as finance, retail, hospitality, and technology. Client service professionals often communicate directly with clients through phone, email, chat, or in person and must have strong communication and problem-solving skills. Their goal is to build positive relationships and help retain clients for the business.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service professional, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you build trust and resolve client concerns effectively. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining a positive company reputation.

How does a client service professional typically collaborate with other departments to address client needs?

Client Service professionals often act as the primary point of contact for clients, but they regularly collaborate with teams like Sales, Account Management, and Technical Support to resolve client inquiries efficiently. This cross-functional teamwork ensures that client issues are addressed holistically and with the right expertise. Clear communication skills and the ability to coordinate between departments are crucial for success in this role. Regular meetings and shared client updates are common practices to maintain alignment and deliver a seamless client experience.

What are the most commonly searched types of Client Service jobs in Virginia?

The most popular types of Client Service jobs in Virginia are:

What cities in Virginia are hiring for Client Service jobs?

Cities in Virginia with the most Client Service job openings:

Client Service jobs near you
Infographic showing various Client Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Client Service Supervisor

VCA Animal Hospitals

Fairfax, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

VCA Animal Hospitals rating

6.1

Company rating: 6.1 out of 10

Based on 658 frontline employees who took The Breakroom Quiz

28th of 52 rated veterinary

Job description

We are seeking a highly experienced client service professional to join our leadership team as Client Service Supervisor.

Under direction from the Front DeskManager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.

Skills and Qualifications

Excellent knowledge of client service and communication center operations

Strong organizational skills

Strong client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Strong supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

2 years of supervisory experience preferred

2 years of experience in the veterinary field preferred

The schedule for this position is Sunday through Wednesday 10am - 8pm.

Job Responsibilities

Responsible for the day-to-day client service areas of the front desk, and internally with departmental relations

Direct on-the-job training to develop associate skill sets, advise associates of performance requirements with the standards of client service for the organization

Assist Front DeskManagerwith day-to-day operations

Resolve informal client complaints, maintain and report on these issues to the Front DeskManager

Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols

Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the Front DeskManager

In the absence of the Front DeskManager, make decisions on behalf of the Reception department utilizing good judgment, which demonstrates the best interest of the hospital and the clients

Assist in the development and delivery ofassociateevaluations for the front desk with the Front DeskManager

Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business

Handle communication of financial information to clients and doctors

Act as a liaison between the front desk and other department supervisors

VCA has been and continues to be deeply committed to its associates' well-being. Benefits offered include:

  • On-site Veterinary Social Worker
  • Free subscription to the Headspace app (meditation and sleep support)
  • Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
  • Generous pet care discounts for personal pets
  • Four sets of scrubs per year
  • 401(k) with matching
  • Multiple, flexible health insurance options to fit your needs
  • Dental & Vision plans
  • Short Term andLong TermDisability options
  • A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
  • Plusmuch more!

We look forward to your application!

At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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