Client Service Representative
Shelton Veterinary Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our progressive environment means you'll get to work with top-of-the-line equipment with a strong emphasis on alternative medicine. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
Shelton Veterinary Center in Shelton, CT
What You'll Do
Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Prepares patient files
Receives and relays client correspondence and updates client financial records
Answers client's inquiries about basic animal care questions and routine procedures
Educates clients on over-the-counter products such as flea and tick preventions
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly
Benefits
Our comprehensive benefit package includes:
- Medical, dental, and vision insurance
- 401(k) with a total company match up to 4%, after 6 months of employment
- Generous paid time off and flexible scheduling
- Continuing education allowance and professional development support
- Mental Health Resources
- Company paid bonding leave or applicable state provided bonding leave
Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them:
- Pet Care: Discounts on veterinary services and products
- Diagnostics: Savings on reference lab testing
- Nutrition: Discounts on Purina pet foods
- Insurance: Preferred rates with our pet insurance partner
Requirements
High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Significant experience with basic office functions in a busy office environment
Must be a team player and have compassion for pets and their people