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Client Service Support Analyst Jobs (NOW HIRING)

Matrix Sciences

Client Service Support

Mount Prospect, IL · On-site

$17 - $21.50/hr

Documents all client interactions in the Customer Relationship Management system. * Maintains and supports a service-oriented relationship with customers and co-workers. * Respects and maintains the ...

Kellton Tech

Client Support Analyst

South Jordan, UT · On-site

Client Support Analyst Pay Rate: $ 22.17 / Hr on a W2 contract without benefits Location: South ... Processing incoming and outgoing paperwork including mail and facsimiles; support client service ...

The Planet Group

Client Services Analyst

Deerfield, IL · On-site

$20 - $25/hr

... service support to Advisor teams and their clients. The position will support client onboarding, investment account processing, documentation management, tax-season activities, and internal ...

Apex Systems

Client Support Analyst

Houston, TX · On-site

Client Support Analyst Location: Houston, Texas (Onsite) Role Overview We are seeking a Client ... Everforth Apex is a world-class IT services company that serves thousands of clients across the ...

Apex Systems

Houston, Texas (Onsite)Role Overview We are seeking a Client Support Analyst with a passion for the ... Act as a trusted advisor to internal and external stakeholders, ensuring adherence to service level ...

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WellSky

Support Analyst

Overland Park, KS · On-site

The Support Analyst is responsible for delivering procedural support to all clients through ... Provide superior client service and ensure outstanding quality resolutions. * Troubleshoot and ...

Lockton, Inc.

Client Service Analyst

Miami, FL · On-site

Client Service Analyst responsibilities: * Serve as premium and claims contact between clients and reinsurers. * Analyze and understand reinsurance contracts. * Ability to create and analyze various ...

LayerCake

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support ... You will follow documented procedures, monitor incoming requests, and ensure service levels are met ...

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As of Sep 10, 2026, the average hourly pay for client service support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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Service Support Analyst

Raleigh, NC • On-site

HonorVet Technologies
Recruiting and Staffing Services • 201 - 500 employees
Learn more about HonorVet Technologiesexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.
Job Title: Service Support Analyst
Location: Raleigh NC, 27607 (Hybrid)
Duration: 12 Months
Job Description:
Senior Application/Production Support role that provides expert-level guidance to external customers, organizational leadership, and service providers using the system. Requires advanced customer service, analytical, and leadership capabilities. Focuses on high‑impact application support, system reliability, and proactive issue prevention rather than hardware. Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.
 
Key responsibilities:
Operations & Maintenance (O&M) Support Responsibilities:
  • Oversee and support resolution of complex application issues escalated beyond front-line Help Desk capabilities.
  • Perform advanced diagnostics to determine systemic or multi‑layer root causes.
  • Lead resolution efforts for high-severity or cross-functional problems.
  • Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
  • Provide strategic recommendations for improving operational stability and reducing recurring issues.
 
Technical & Cross-Team Collaboration:
  • Partner closely with business owners, architecture teams, developers, QA, and cross‑agency stakeholders to analyze and resolve complex problems.
  • Reproduce, isolate, and document high‑complexity defects, system behavior anomalies, and performance issues.
  • Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
  • Mentor junior team members and foster cross‑team knowledge sharing.
 
Coordination & Communication:
  • Act as a liaison between Business, Program Management, System Development, A&I Technical architecture, organizational leadership, and other partners.
  • Support the coordination and implementation of system change requests.
  • Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.
 
Required Skills:
  • 7 years of experience and knowledge of browser-based applications.
  • 7 years of Experience researching, analyzing and interpreting automated system problems.
  • 6 years of experience working in an Application Support-based (not hardware) help desk environment.
  • 7 years of experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.
 
 
Desired/Preferred Requirements:
  • 5 years of working knowledge of social services and Child Welfare program.
 
"If you are interested, feel free to reach out to me directly at or call/text at ."
HonorVet Technologies logo

About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015

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