Client Support Analyst
Toronto, ON · On-site
We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...
Client Support Analyst
Toronto, ON · On-site
We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...
Lead Data Support Analyst
Toronto, ON · Remote
Background in financial services preferred. Our client utilizes Snowflake as its primary data warehouse and Sigma as the reporting platform . This role leads a team of data support analysts, ensuring ...
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Lead Data Support Analyst
Toronto, ON · Remote
Background in financial services preferred. Our client utilizes Snowflake as its primary data warehouse and Sigma as the reporting platform . This role leads a team of data support analysts, ensuring ...
Business Application Support Analyst
Toronto, ON · On-site +1
This will involve responding to client service requests and providing quality problem resolution in ... support with relevant business exposure, Technical Analyst with business/systems process experience
Business Application Support Analyst
Toronto, ON · On-site +1
This will involve responding to client service requests and providing quality problem resolution in ... support with relevant business exposure, Technical Analyst with business/systems process experience
Associate Support Analyst
Oakville, ON · Hybrid
CA$53K - CA$66K/yr
The Opportunity The Support Services team at Euna Solutions is the front line for public sector ... As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ...
Associate Support Analyst
Oakville, ON · Hybrid
CA$53K - CA$66K/yr
The Opportunity The Support Services team at Euna Solutions is the front line for public sector ... As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and ...
(Remote) Support Analyst
Oakville, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Oakville, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San ... service. Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support ...
Client Services Analyst I Location(s) : Jacksonville, FL / Chicago, IL / Evansville, IN / San ... service. Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support ...
(Remote) Support Analyst
Guelph, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Guelph, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Toronto, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Toronto, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Markham, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
(Remote) Support Analyst
Markham, ON · Remote
Understand Support Services agreements and recognize when customer requests fall outside standard ... Can analyze information from multiple sources and make sound decisions. * Knows when to continue ...
Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets.
Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets.
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of ... Converts client specifications into actionable service lifecycle designs in coordination with the ...
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of ... Converts client specifications into actionable service lifecycle designs in coordination with the ...
Technical support Analyst
Toronto, ON · On-site
They should have strong communication skills, a client focused mindset, and take accountability and ... Lead or support on-call rotations to maintain 24/7 service reliability and quick issue resolution.
Technical support Analyst
Toronto, ON · On-site
They should have strong communication skills, a client focused mindset, and take accountability and ... Lead or support on-call rotations to maintain 24/7 service reliability and quick issue resolution.
Product Support Analyst
Toronto, ON · On-site
CA$45K - CA$55K/yr
Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... In addition to providing a very high level of client service, you will develop strong relationships ...
Product Support Analyst
Toronto, ON · On-site
CA$45K - CA$55K/yr
Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... In addition to providing a very high level of client service, you will develop strong relationships ...
Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 246 operation that ...
Citi's Securities Services division is looking for a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team - a globally distributed, 246 operation that ...
Application Support Analyst
Toronto, ON · On-site
CA$73K - CA$86K/yr
Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical ...
Application Support Analyst
Toronto, ON · On-site
CA$73K - CA$86K/yr
Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical ...
Product Support Analyst
Toronto, ON · On-site
CA$45K - CA$55K/yr
Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... In addition to providing a very high level of client service, you will develop strong relationships ...
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Product Support Analyst
Toronto, ON · On-site
CA$45K - CA$55K/yr
Product Analysts receive tickets and analyse screenshots and details of customer issues, to ... In addition to providing a very high level of client service, you will develop strong relationships ...
IT Support Analyst IV
Toronto, ON · On-site
CA$69K - CA$84K/yr
Position Overview - IT Support Analyst This role is primarily responsible for providing RTB support ... client services. * Support a positive work environment that promotes customer service, quality ...
IT Support Analyst IV
Toronto, ON · On-site
CA$69K - CA$84K/yr
Position Overview - IT Support Analyst This role is primarily responsible for providing RTB support ... client services. * Support a positive work environment that promotes customer service, quality ...
CRM Support Analyst
Toronto, ON · On-site
Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical ... Strong analytical/critical thinking with the implied ability to continuously multitask and manage ...
CRM Support Analyst
Toronto, ON · On-site
Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical ... Strong analytical/critical thinking with the implied ability to continuously multitask and manage ...
Join our high-performing support team where your analytical mindset, troubleshooting expertise, and ... Respond with SLA discipline - Meet client deadlines and service level agreements by prioritizing ...
Join our high-performing support team where your analytical mindset, troubleshooting expertise, and ... Respond with SLA discipline - Meet client deadlines and service level agreements by prioritizing ...
Job description
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.
We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.
WHAT YOU'LL DO:
Own the Client Experience
Be the first line of support and a trusted partner to our clients-internally and externally. You'll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.
- Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
- Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way
- Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations
Dive Into Technical Operations
Get hands-on with the systems and workflows that power our platform and client success. You'll play a key role in keeping operations running smoothly while continuously improving how we support and scale.
- Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2
- Manage RSA and Symantec credentials
Collaborate and Influence
Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.
- Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
- Escalate to Development with clear, well-documented insights when deeper investigation is needed
- Identify trends in client issues and provide actionable feedback to drive product and process improvements
WHAT YOU'LL BRING:
You're curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.
- Experience in B2B technical support, ideally in a SaaS environment
- Comfort working with APIs, bank connectivity, and payment formats
- Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment
- Familiarity with treasury, banking, or accounting concepts (a big advantage)
- Confidence operating in ambiguity-especially when documentation is limited
- A proactive mindset with a passion for continuous learning and improvement
- Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset
- You think critically and communicate clearly, breaking down complex issues into actionable solutions
- You're highly organized and can juggle competing priorities without dropping the ball
- You build trust easily and know how to balance client advocacy with sound judgment
- You sweat the details and take pride in getting things right