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Client Services Support Specialist Jobs (NOW HIRING)

Senior Helpers

Client Services Support

Sarasota, FL · On-site

$45K - $50K/yr

Client Services Support Senior Helpers of Sarasota/Bradenton Senior Helpers is a national leader in in-home senior care, and our Sarasota/Bradenton office is looking for a Client Services Support ...

Senior Helpers

Client Services Support

Sarasota, FL · On-site

$45K - $50K/yr

Client Services Support Senior Helpers of Sarasota/Bradenton Senior Helpers is a national leader in in-home senior care, and our Sarasota/Bradenton office is looking for a Client Services Support ...

Consult with Tray

Remote Client Support Specialist

$18.50 - $24.75/hr

Remote Client Support Specialist Phoenix, Arizona, United States We're seeking a motivated Remote ... Customer service, support, or client-facing experience preferred but not required * Comfortable ...

Consult with Tray

Remote Client Support Specialist

$18.50 - $24.75/hr

About the job Remote Client Support Specialist We're seeking a motivated Remote Client Care ... Customer service, support, or client-facing experience preferred but not required * Comfortable ...

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Client Services Support Specialist information

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How much do client services support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client services support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a client services support specialist do?

A Client Services Support Specialist is responsible for assisting clients by addressing their inquiries, resolving issues, and ensuring a positive customer experience. They act as a liaison between clients and the company, providing information about products or services, processing requests, and troubleshooting problems. Their role often involves communicating via phone, email, or chat, maintaining client records, and collaborating with other internal teams to meet client needs. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a client services support specialist?

A Client Services Support Specialist needs excellent customer service skills, problem-solving abilities, and typically a background in business administration or a related field. Familiarity with CRM software, ticketing systems, and Microsoft Office Suite is commonly required. Strong communication, patience, and organizational skills help professionals excel in managing client needs and resolving issues efficiently. These competencies ensure high client satisfaction, effective issue resolution, and the smooth operation of support functions.

How does a client services support specialist typically interact with other departments to resolve client issues?

Client Services Support Specialists frequently collaborate with teams such as sales, technical support, and account management to address and resolve client concerns efficiently. They act as a liaison, gathering relevant information from clients and coordinating with internal departments to ensure solutions are delivered promptly and accurately. This cross-departmental communication is essential for providing timely updates to clients and maintaining a high standard of customer satisfaction.

What is the difference between Client Services Support Specialist vs Customer Service Representative?

AspectClient Services Support SpecialistCustomer Service Representative
CredentialsTypically requires a high school diploma or equivalent; some roles prefer post-secondary educationUsually requires a high school diploma; certifications are optional
Work EnvironmentOften in corporate or technical settings, supporting clients directlyPrimarily in retail, call centers, or service desks
Employer & Industry UsageUsed in finance, tech, and B2B servicesCommon across retail, hospitality, and consumer services
Search & Comparison IntentPeople seeking specialized client support roles with technical or account management focusIndividuals looking for general customer service roles

The main difference is that Client Services Support Specialists typically handle more complex client accounts, often requiring technical knowledge and a focus on account management, whereas Customer Service Representatives provide general support and assistance to customers. Both roles involve communication skills, but the scope and complexity differ.

What states have the most Client Services Support Specialist jobs?

States with the most job openings for Client Services Support Specialist jobs include:

Client Services Support Specialist jobs near you
Infographic showing various Client Services Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Client Services Support

Senior Helpers

Sarasota, FL • On-site

$45K - $50K/yr

Other

Medical, PTO

Posted 28 days ago

Job description

Client Services Support

Senior Helpers of Sarasota/Bradenton

Senior Helpers is a national leader in in-home senior care, and our Sarasota/Bradenton office is looking for a Client Services Support team member to add to our growing team.

This is a great fit for someone who's organized, detail-oriented, comfortable building relationships with referral sources, checking in with clients and families, and staying connected with caregivers, all while keeping the details running smoothly behind the scenes.

What You'll Do
  • Maintain and audit client files to ensure accuracy and ongoing compliance with state licensing requirements
  • Respond promptly to client, family, and prospect inquiries and log new leads in WellSky
  • Build and maintain relationships with referral sources, including satisfaction follow-ups and coordinating appointment-related scheduling
  • Communicate regularly with caregivers on care plan updates, report requirements, and client introductions
  • Support scheduling coordination — retrieving appointment information and logging in Wellsky, communicating client needs with new caregivers
  • Maintain accurate client records in WellSky, including bill rates
  • Uphold company customer service standards across all client and family interactions
  • As needed, support higher-level client services functions such as assessments (including LifeProfile), care plan development, and on-site caregiver training or introductions
  • Participate in the after hours on-call rotation
  • Other duties as assigned
What We're Looking For
  • Strong organizational skills and attention to detail, especially with documentation and file accuracy
  • Comfortable on a laptop and tech-savvy; proficient with Microsoft 365 (Outlook, Word, Excel)
  • WellSky experience preferred but not required — training provided
  • Friendly, approachable, and professional — equally comfortable on the phone, in the office, or visiting a client's home
  • Ability to handle sensitive information with discretion
  • Reliable transportation
  • Prior experience in a healthcare or home care setting is a plus but not required
  • Willing and able to participate in the after hours on-call rotation
What We Offer
  • Salary range: $45,000–$50,000/year (based on experience)
  • Schedule: Monday–Friday, 9:00 AM–5:00 PM (salaried position)
  • 2 weeks (10 days) of PTO in your first year, with increases based on tenure
  • Paid holidays
  • Negotiable health insurance stipend in lieu of employer-sponsored plan
  • Supportive, close-knit office environment
  • Room to grow — strong performers have a path to advance within the client services team

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