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Client Service Specialist Jobs in Indiana (NOW HIRING)

Healthmarkets

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Client Service Specialist

Goshen, IN · On-site

$19.25 - $26/hr

The Client Service Specialist plays a vital role in delivering a responsive and empathetic experience for clients following policy enrollment. This hybrid, primarily remote position focuses on ...

Stivers

Client Services Specialist

Indianapolis, IN · On-site

$21 - $24/hr

Client Service Opportunity in Indianapolis - Urgently hiring in Indianapolis! Job Title: Client Services Specialist Pay: $21-$24 per hour Hours: Full-Time, Monday-Friday Start Date: ASAP Looking for ...

Selerix

Client Services Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

Client Services Specialist The Client Services Specialist is the foundational role in the Shared Services function -- responsible for executing routine, well-defined tasks that support the delivery ...

Selerix

$16.25 - $21.50/hr

Client Services Specialist Department: Shared Services Reports To: Shared Services Manager Location: Any Selerix location Job Summary The Client Services Specialist is the foundational role in the ...

Deaconess

Customer Services Specialist II

Evansville, IN · On-site

$16.25 - $21.50/hr

Medical Courier / Customer Service Specialist Join our team as a Medical Courier / Customer Service Specialist supporting laboratory operations through reliable specimen pickup, transport, and client ...

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Client Service Specialist information

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$10

$18

$28

How much do client service specialist jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for client service specialist in Indiana is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.58 per hour, depending on experience, location, and employer.

What does a client service specialist do?

A Client Service Specialist is responsible for managing and supporting client relationships for a company. They act as the main point of contact for clients, addressing questions, resolving issues, and ensuring clients are satisfied with the company's products or services. Their duties often include processing orders, handling complaints, providing information about products or services, and coordinating with other departments to meet client needs. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client service specialist, and why are they important?

To thrive as a Client Service Specialist, you need strong communication skills, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and proficiency in Microsoft Office Suite are typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help professionals stand out in this role. These competencies are crucial for building client trust, resolving issues efficiently, and maintaining high levels of client satisfaction.

How does a client service specialist typically collaborate with other departments to resolve client issues?

Client Service Specialists often act as liaisons between clients and internal teams such as sales, technical support, and operations. When complex issues arise, they coordinate with these departments to gather accurate information, provide timely updates to clients, and ensure concerns are addressed efficiently. This collaboration requires strong communication skills and a proactive approach to problem-solving, making it essential for Client Service Specialists to build strong working relationships across the organization. By working closely with various teams, they help deliver seamless service and maintain high client satisfaction.

What is the difference between Client Service Specialist vs Customer Support Representative?

AspectClient Service SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOffice settings, client-facing interactions, account managementCall centers, help desks, online chat support
Employer & Industry UsageFinancial services, healthcare, consulting firmsRetail, tech companies, telecom providers
Search & Comparison IntentUnderstanding roles involving client interaction and account managementProviding support and troubleshooting for customers

The main difference is that a Client Service Specialist typically manages ongoing client relationships and accounts, often in professional or financial settings, while a Customer Support Representative primarily handles troubleshooting and support inquiries, often in call center environments. Both roles require strong communication skills and customer service experience, but their focus and work settings differ.

What is a client service specialist?

A client service specialist is a professional responsible for assisting clients, addressing their inquiries, and resolving issues related to products or services. They often work in customer support environments, utilizing communication skills and knowledge of company offerings to ensure customer satisfaction.

What are popular job titles related to Client Service Specialist jobs in Indiana?

For Client Service Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Client Service Specialist jobs in Indiana look for?

The top searched job categories for Client Service Specialist jobs in Indiana are:

Client Service Specialist jobs near you
Infographic showing various Client Service Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,929 per year, or $18.7 per hour.

Client Service Specialist

Goshen, IN • On-site

Healthmarkets
See more jobs at Healthmarketsexternal

$19.25 - $26/hr

Full-time

Life, PTO

Re-posted 26 days ago

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Job description

The Client Service Specialist plays a vital role in delivering a responsive and empathetic experience for clients following policy enrollment. This hybrid, primarily remote position focuses on managing customer service touchpoints, post-sale execution, data reconciliation, and maintaining accurate client records within CRM systems. Emphasizing accuracy, timeliness, and compassion, the role supports the client lifecycle and agency operations across ACA, Medicare, and other insurance products.

Responsibilities

  • Manage client service inquiries with professionalism, care, and timely resolution
  • Assist clients with claims, policy changes, and annual ACA re-enrollments
  • Conduct proactive client outreach during enrollment periods and grace periods
  • Update and audit client records in CRM for accuracy and completeness
  • Maintain sales tracking spreadsheets and commission reconciliation within 90 days
  • Report daily metrics and critical success measures to agency dashboards
  • Collaborate with team members and support internal communications
  • Serve as backup to Client Support Specialists as needed

Preferred Qualifications

  • Experience with Customer Relationship Management (CRM) systems
  • Strong data entry, reconciliation, and reporting skills
  • Current and active insurance license
  • Excellent client support, communication, and problem-solving abilities
  • Effective time management and attention to detail
  • Empathetic approach to client interactions
  • Proficiency with Google Workspace and analytics tools

Company Description

HealthMarkets is experiencing explosive growth in Northern Indiana and Western Michigan and we are seeking qualified candidates to join our team. We help guide consumers through the decision tree of purchasing private Health Insurance, Life Insurance, Disability Insurance, Small Group Insurance, Long-Term Care Insurance, and Medicare Benefits. With ongoing confusion around the Affordable Care Act and over 10,000 people turning 65 and entering into Medicare every day, there are many consumers seeking the informed guidance and counsel that we provide.