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Client Service Representative Jobs in Toronto, ON

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative [Hourly]

Markham, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

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Client Service Representative information

See Toronto, ON salary details

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$17

$27

How much do client service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for client service representative in Toronto, ON is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.22 and $19.73 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs
Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $36,781 per year, or $17.7 per hour.

Client Service Representative [Hourly]

CIBC US

Toronto, ON • On-site

Part-time

Re-posted 18 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals. You're flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, banking benefits, defined benefit pension plan*, a vacation offering, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Tor-Burnhamthorpe Mall &Saturn

Employment Type

Regular

Weekly Hours

7.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

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