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Client Service Representative Jobs in Toronto, ON

HollisWealth

Client Service Representative

Toronto, ON · Hybrid

Client Service Representative One year contract Build the future with us Are you passionate about customer service and eager to contribute to an organization whose purpose is to help clients feel ...

CIBC

Client Service Representative

Mississauga, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC US

Client Service Representative

Oshawa, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative

Oshawa, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC US

Client Service Representative

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC US

Client Service Representative

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

AGF

Senior Client Service Representative

Toronto, ON · Hybrid

CA$54K - CA$57K/yr

Senior Client Service Representative About AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in ...

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

CIBC

Client Service Representative [Hourly]

Toronto, ON · On-site

As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support ...

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Client Service Representative information

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How much do client service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for client service representative in Toronto, ON is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.22 and $19.73 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

How much do you get paid as a client service representative?

The average salary for a client service representative typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced representatives or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What are the 5 skills of a client service representative?

A client service representative needs strong communication skills to effectively interact with clients, problem-solving abilities to address issues promptly, active listening to understand customer needs, patience to handle difficult situations, and organizational skills to manage multiple accounts and tasks efficiently. Proficiency in customer service tools and a professional attitude are also important for success in this role.
More about Client Service Representative jobs
Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $36,781 per year, or $17.7 per hour.

Client Service Representative

Industrial Alliance Pacific

Toronto, ON • Hybrid

Full-time

Retirement, PTO

Posted 27 days ago

Job description

Job DescriptionClient Service Representative

One year contract

Build the future with us

Are you passionate about customer service and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Client Service Representative you will play a key role in the success of our organization.

Reporting to the advisor relations supervisor, the candidate will be the first point of contact for advisors, to solve problems efficiently and provide coaching & support. They will be an expert in providing optimal service.

They are a strong team player who is accountable and reliable.

What you'll accomplish with us


As a Client Service Representative, you'll be at the core of our mission.

Here are the main responsibilities:

  • Answer incoming calls in an efficient & professional manner, active listening is essential

  • Provide accurate and detailed responses for phone inquiries

  • Provide technical support for our tools (testing, troubleshooting, problem solving)

  • Answer emails quickly and professionally with accurate information

  • Follow-up on pending requests to ensure requests are answered in a timely manner

  • Escalate outstanding issues to Supervisor in a timely fashion

  • Ensure every interaction is memorable using the STAR qualities (Seamless, Trustworthy, Attentive, and Resourceful)

  • Logging calls & emails on JIRA (internal tracking/messaging system)

  • Active participation in a daily management meeting for process and improvements

  • Accountable for learning new process & procedures

  • Available to work on a rotating shift of 9h to 17h Monday to Friday

  • Ability to resolve difficult calls and manage expectations using tools provided in training (i.e. Stellar Service)

What could accelerate your success in this role
We're looking for someone who:

  • Has 2 to 3 years of customer service experience, preferably in the financial services or insurance industry.

  • Is recognized for their strong communication skills

  • Demonstrates resourcefulness, analytical thinking, and strong organizational skills.

  • Stands out for their ability to solve problems and manage multiple priorities simultaneously.

  • Has an advanced proficiency in French and English as the role involves communicating on a regular basis with internal and external clients across Canada

Why you'll love working with us

  • A work environment where learning and development merge with a collective pursuit of excellence;

  • A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

  • The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

  • Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 50 000 and 55 000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s)Quebec / 1080, Grande Allee WestOther Possible Location(s)Montreal / 1981 McGill College AvenueToronto / 26 Wellington Street East
CompanyInvestia Financial Services Inc.Posting End Date2026-09-02Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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