ZipRecruiter

Log In

1

Client Service Representative Jobs in Rochester, NY

Blue Wave Products

Customer Service Representative

Batavia, NY · On-site

$15.25 - $20.75/hr

As a Blue Wave Customer Service Representative, you will be responsible for aiding vendors/dealers ... They are the main contact for all client interactions and must apply problem-solving techniques and ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

previous page

Showing results 41-60

All JobsClient Service Representative JobsClient Service Representative Jobs in Rochester, NY

Client Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do client service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

More about Client Service Representative jobs

What cities near Rochester, NY are hiring for Client Service Representative jobs?

Cities near Rochester, NY with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

One Path Career Partners

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 16 days ago

Job description


We are hiring for a specialized Customer Service Representative! In this full-time opportunity, you will provide advanced customer service and support to internal staff and external clients. Candidates must have a High School Diploma and prior customer service experience. Qualified candidates must have strong communication skills and be able to multitask. Does this describe you? Apply today!
Position Details:
  • Full time, contract
  • M-F schedule - days
  • Delivers customer service through inbound phone calls.
  • Researches and responds user questions and problems regarding accounts and services.
  • Diffuses client concerns and notifies management of critical situations.
  • Maintains an accurate recording of all internal and external communication.
  • Utilizes multiple software applications in order to respond to all client inquiries.
One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Job Requirements
  • High School Diploma required
  • 2 years of customer service experience required
  • Call center experience preferred
  • Computer literacy required
  • Ability to multitask
  • Good communication skills
  • Self-Motivated
  • US citizen or permanent resident status
  • Completion of a background check

Apply