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Client Service Representative Jobs in Rochester, NY

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Documents all client interactions Qualifications * Bachelor's Degree - Preferred Compensation In ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Documents all client interactions Qualifications * Bachelor's Degree - Preferred Compensation In ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Documents all client interactions Qualifications * Bachelor's Degree - Preferred Compensation In ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

  • Medical

  • Retirement

  • PTO

Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ... Documents all client interactions Qualifications * Bachelor's Degree - Preferred Compensation In ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients ...

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All JobsClient Service Representative JobsClient Service Representative Jobs in Rochester, NY

Client Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do client service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

More about Client Service Representative jobs

What cities near Rochester, NY are hiring for Client Service Representative jobs?

Cities near Rochester, NY with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Client Service Representative

Paychex

Henrietta, NY • On-site

$20 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 18 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

235th of 491 rated business services

Job description

Paychex Job Opportunity

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions
Qualifications
  • Bachelor's Degree - Preferred
Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.00 - $22.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.
What's in it for you?
  • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
  • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
  • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
  • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
  • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

What Paychex employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Paychex logo

About Paychex

Sourced by ZipRecruiter

Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

Industry

Human resources consulting services

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1971

Social media

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