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Client Service Representative Jobs in Rochester, NY

SimcoHR

H&A CSR

Canandaigua, NY · Hybrid

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... This role is essential in delivering an exceptional client experience by managing day-to-day ...

SimcoHR

H&A CSR

Canandaigua, NY · On-site

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... This role is essential in delivering an exceptional client experience by managing day-to-day ...

SimcoHR

H&A CSR

Canandaigua, NY · On-site

$45K - $75K/yr

Customer Service Representative (CSR) - Home & Auto Location: Hybrid, Canandaigua, NY Company ... This role is essential in delivering an exceptional client experience by managing day-to-day ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role * Experience in payroll and/or ... call center environment Physical requirements * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role * Experience in payroll and/or ... call center environment Physical requirements * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role * Experience in payroll and/or ... call center environment Physical requirements * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role. * Experience in payroll and/or ... call center environment. Physical requirements: * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role. * Experience in payroll and/or ... call center environment. Physical requirements: * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Rochester, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role * Experience in payroll and/or ... call center environment Physical requirements * Ability to sit for extended periods: The role ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Experience in customer service or previous client interfacing role * Experience in payroll and/or ... call center environment Physical requirements * Ability to sit for extended periods: The role ...

Arthur J. Gallagher & Co.

Client Service Associate

Batavia, NY · On-site

$13.75 - $19/hr

Gallagher Client Service Associate At Gallagher, we help clients face risk with confidence because ... Build strong relationships with clients and their representatives, ensuring they feel supported and ...

New

Gallagher

Client Service Associate

Batavia, NY

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In ... Build strong relationships with clients and their representatives, ensuring they feel supported and ...

Gallagher

Client Service Associate

Batavia, NY

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In ... Build strong relationships with clients and their representatives, ensuring they feel supported and ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answers client's inquiries about hospital policies, basic pet care questions, costs of ... Customer Service Representative 5/2017 Job Type: Full-time Salary: $16.00 - $17.50 per hour ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the ... Answers client's inquiries about hospital policies, basic pet care questions, costs of ...

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Showing results 21-40

All JobsClient Service Representative JobsClient Service Representative Jobs in Rochester, NY

Client Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do client service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for client service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a client service representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by client service representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What are the key skills and qualifications needed to thrive as a client service representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

More about Client Service Representative jobs

What cities near Rochester, NY are hiring for Client Service Representative jobs?

Cities near Rochester, NY with the most Client Service Representative job openings:

Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Veterinary Client Service Representative - Dermatology

Thrive Pet Healthcare

Rochester, NY

$19 - $21/hr

Full-time

Medical, Life, Retirement

Posted 8 days ago

Thrive Pet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

24th of 52 rated veterinary

Job description

Description

Dermatology for Animals is looking for a full-time Client Service Representative to join our team as part of the Thrive Pet Healthcare community in Rochester, NY.

About You

You’ll play an important role in pets’ lives by serving as a compassionate advocate and primary point of contact for our clients and their beloved pets. Your life-changing work will range from warmly welcoming clients and coordinating appointments, to facilitating clear communication between pet parents and the medical team, managing check-ins and check-outs, processing payments, and supporting the smooth flow of patient care.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills 

·          Minimum 1 years of clinical veterinary experience 

·          Possesses a positive work attitude

·          Self-motivated

·          Excellent communication and organization skills

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

  • Our vast, diverse, and free library of continuing education courses - ThriveU 
  • Live, virtual interactive workshops to develop valuable leadership skills 
  • A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

  • Competitive pay
  • 401(k) with employer match
  • Mental health resources, including easy access to therapy through Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Subsidized backup childcare and elder care
  • Expert advice, support and network discounts for fertility and family planning
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $18-$20/ hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.

What Thrive Pet Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Thrive Pet Healthcare logo

About Thrive Pet Healthcare

Sourced by ZipRecruiter

Thrive Pet Healthcare, located in Austin, TX, US, operates within the veterinary services industry, providing high-quality healthcare solutions for pets. The company offers an extensive range of pet care services, from vaccinations and routine exams to dental care and surgical procedures. Founded on the principle of making pet healthcare both affordable and convenient, Thrive Pet Healthcare has become an integral part of the pet care community, upholding this mission with unmatched dedication. They believe in providing comprehensive care that benefits the overall well-being of pets and have made substantial progress in incorporating advanced methodologies and equipment in their facilities.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2003

View All Thrive Pet Healthcare Jobs