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Client Service Professional Jobs in Santa Rosa, CA

Endsight

Client Strategy Associate

Napa, CA · Remote

Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience * For experienced CSAs, managing a small portfolio of clients to ensure they realize value ...

Endsight

Client Strategy Associate

Napa, CA · On-site

$65K - $80K/yr

Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience * For experienced CSAs, managing a small portfolio of clients to ensure they realize value ...

Endsight

Client Strategy Associate

Napa, CA · Remote

$65K - $80K/yr

Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience * For experienced CSAs, managing a small portfolio of clients to ensure they realize value ...

CDK Global

Client Services Rep (B2B)

Petaluma, CA

$18.50 - $25/hr

Front-line Customer Service and Technical Systems Support of clients for CDK's Dealer Services ... DMV Processing, professional communication skills, and experience providing technical/client ...

CDK Global

Client Services Rep (B2B)

Petaluma, CA · On-site

$18.50 - $25/hr

Front-line Customer Service and Technical Systems Support of clients for CDK's Dealer Services ... DMV Processing, professional communication skills, and experience providing technical/client ...

Castro Law Offices, P.C.

Be Seen First

Family Law Attorney

Novato, CA · On-site

$120K - $205K/yr

We are looking for an attorney who combines strong legal advocacy with empathy, professionalism, and exceptional client service. As a member of our team, you will manage your own caseload ...

Accounting

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Administrative Assistant

Santa Rosa, CA · On-site

$18 - $25/hr

We look forward to welcoming a dedicated professional to our team who shares our commitment to excellence in client service.

W3Global Inc.

Civil Engineer

Santa Rosa, CA · On-site +1

$110K - $150K/yr

We are full service professional civil and environmental engineering firm with over 50 years of ... client meetings, town halls, etc. * Engage in business development efforts * Mentor junior ...

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Client Service Professional information

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How much do client service professional jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client service professional in Santa Rosa, CA is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the most commonly searched types of Client Service jobs in Santa Rosa, CA?

The most popular types of Client Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Client Service Professional jobs?

Cities near Santa Rosa, CA with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,629 per year, or $18.6 per hour.

State Fund Insurance - Client Service Specialist

Amwins

Santa Rosa, CA • On-site

$25 - $32/hr

Other

Re-posted yesterday

Amwins rating

7.8

Company rating: 7.8 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

196th of 311 rated insurance

Job description

At Amwins, we succeed together - and have a good time doing it.
We know people don't leave companies. They leave cultures - which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat competition. Our teams work together to help each other succeed, and we do right by our clients so they can do right by theirs.
First and foremost, we invest in our employees. That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that's 43% owned by employee shareholders.
Our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace that reflects the communities we serve. You will have the opportunity to volunteer within Amwins through a wide range of committees and in your community through the Amwins Foundation and Summer of Service.
Working at Amwins means you love what you do, how you do it and, ultimately, who you do it with. Whether it's today or 150 years from now, we continue to invest in our culture and your development so opportunities for growth and career advancement are never in short supply.
At Amwins, we win together - and have a good time doing it.
Learn more about us at amwins.com.
We see you in Amwins blue!
Join our Amwins Access State Fund team in Santa Rosa as a Client Service Specialist!
This is a full time, in office position in our Santa Rosa, CA office.
Position Summary:
The Client Service Specialist manages service requests from California State Fund associates and responds to inquiries and endorsement requests from assigned retail agents. This role operates within an alpha-split model, with accounts assigned by retail agent name in the Agency Management System (Nexsure). The CSS ensures timely, accurate, and professional servicing of in-force, renewal, new, and cancelled CA State Fund workers' compensation policies.
Essential Duties & Responsibilities:

  • Use the Agency Management System (Nexsure) to initiate and manage service actions for CA State Fund requests and retail agent inquiries involving new, renewal, in-force, and cancelled workers' compensation policies.
  • Research, evaluate, and resolve policy-related issues in collaboration with CA State Fund associates and retail agents.
  • Build and maintain effective relationships with internal and external stakeholders through clear communication by email, Microsoft Teams, and phone.
  • Provide timely, clear, and professional updates on service request status and resolution.
  • Resolve complex service and billing issues with accuracy and appropriate follow-up.
  • Apply working knowledge of WCIRB resources, including classifications, rules, and rating protocols.
Qualifications & Skills:
  • Strong organizational and time management skills, with the ability to effectively prioritize competing tasks in a high-volume environment.
  • Excellent verbal and written communication skills, with a professional and service-focused approach.
  • Ability to work efficiently and accurately in a fast-paced, production-driven environment.
  • Demonstrated ability to manage workloads, maintain priorities, and meet deadlines with minimal supervision.
  • Ability to quickly learn and adapt to new systems, tools, workflows, and processes.
  • Collaborative team player with the ability to work effectively with internal staff, retail agents, and CA State Fund associates.
  • Proficiency with Microsoft Office, including Excel, Outlook, and Word, and comfort using internet research tools such as Google and Bing.

EDUCATION REQUIRED: Prior workers' compensation experience with an agency or carrier is required. High school diploma required; higher education degree preferred but not required. Property & Casualty license required.
PHYSICAL DEMANDS: This role requires sitting, standing, and the ability to lift to 10 pounds. The position is based in an office environment in Santa Rosa, CA.
** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses.
California Pay Range
$25-$32 USD

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