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Client Service Delivery Manager Jobs in Toano, VA

Diakon Logistics

Warehouse

Sandston, VA · On-site

$18 - $20/hr

They work cross-functionally with the Delivery Manager and Delivery Supervisor to keep things moving smoothly in the warehouse with a goal of exceeding the client's and Company's expectations.

Diakon Logistics

Warehouse

Sandston, VA · On-site

$18 - $20/hr

They work cross-functionally with the Delivery Manager and Delivery Supervisor to keep things moving smoothly in the warehouse with a goal of exceeding the client's and Company's expectations.

Diakon Logistics

Warehouse

Sandston, VA · On-site

$18 - $20/hr

They work cross-functionally with the Delivery Manager and Delivery Supervisor to keep things moving smoothly in the warehouse with a goal of exceeding the client's and Company's expectations.

VHB

Site Civil Project Manager

Williamsburg, VA · On-site

... and client expectations are achieved. This role requires a collaborative leader who can ... Manage the planning, design, engineering, and infrastructure delivery of National Park Service and ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Toano, VA

Client Service Delivery Manager information

See Toano, VA salary details

$26.1K

$84.5K

$144.5K

How much do client service delivery manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client service delivery manager in Toano, VA is $84,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $115,200.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities near Toano, VA are hiring for Client Service Delivery Manager jobs?

Cities near Toano, VA with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Toano, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,548 per year, or $40.6 per hour.

Experience Delivery Director

YMCA of Greater Richmond

Sandston, VA • On-site

$55K - $62K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Job description

The YMCA of Greater Richmond is seeking a collaborative and energetic leader to support daily branch operations and elevate member experiences as the Experience Delivery Director at the Chickahominy Family YMCA.
This role oversees key program areas, leads service teams, and ensures operational excellence while fostering a welcoming environment for all. The ideal candidate will be a skilled communicator and relationship-builder, with a passion for developing high-performing teams and delivering exceptional service.
Responsibilities
  • Represent the Y in the community by developing and maintaining positive relationships with members, staff, and local stakeholders.
  • Promote access, inclusion, and engagement by creating a welcoming environment for diverse populations.
  • Oversee branch operations during assigned shifts, ensuring seamless team and member experiences and optimizing operational efficiencies.
  • Support program areas such as aquatics, membership, wellness, family programs, and sports, ensuring high-quality delivery and member satisfaction.
  • Hire, train, supervise, and evaluate staff within assigned departments, fostering a culture of collaboration and continuous improvement.
  • Ensure branch cleanliness and maintenance standards to promote a safe and inviting facility.
  • Support membership and program initiatives including member retention, registration, and development efforts.
  • Serve as the Executive Director during their absence and collaborate across departments and YX Teams as needed.

Knowledge & Skills
Candidates should demonstrate strong leadership, team management, and operational oversight skills. Experience supervising staff across multiple program areas is required. A high school diploma is required, with college coursework or a degree preferred. A minimum of three years of leadership experience is essential, along with excellent communication and computer skills. Candidates must be willing to obtain certifications in wellness, aquatics, and other department areas as needed.
Flexibility to work mornings, evenings, and weekends is required.
Why Join Us?
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility. Be part of an organization that is best in class for member experience, team development, and community impact. Apply today and make a difference!
Compensation and Benefits
The salary range for this position is $55,366 - $62,287 per year. We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discount, complimentary Y membership, and continuous professional development.

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