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Client Service Delivery Manager Jobs in Pennsylvania

Gallagher

Client Service Manager

Pittsburgh, PA · On-site

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ... How you'll make an impact You'll play a key role in supporting and leading efforts to deliver high ...

AssetWorks

Manager, Hosting Service Delivery

Wayne, PA · On-site

We are seeking a dynamic and customer-focused Manager, Hosting Service Delivery to lead the operational delivery of our SaaS offerings. This individual will play a critical role in ensuring service ...

SGS

Client Service Supervisor

Harrisburg, PA · On-site

... Management System is maintained in accordance with the ISO 17025 standards * Navigate complex ... in Client Service or Laboratory Operations Required * Effective problem prevention and problem ...

Excelacom

Delivery Manager

Philadelphia, PA · On-site

Delivery Manager Philadelphia, PA Who We Are: Excelacom has a global presence in the consulting and ... goals and client requirements. * Innovate and develop unique service offerings that align with ...

Deegit Inc

Service Delivery lead

King Of Prussia, PA · On-site

... manage a team as well as leading by influence • Work cross functionally across Connected Health, external Client teams and Insurance providers including, but not limited to, Product, Technology ...

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Showing results 21-40

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Pennsylvania

Client Service Delivery Manager information

See Pennsylvania salary details

$29.1K

$94.2K

$160.9K

How much do client service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client service delivery manager in Pennsylvania is $94,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $128,300.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities in Pennsylvania are hiring for Client Service Delivery Manager jobs?

Cities in Pennsylvania with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,165 per year, or $45.3 per hour.

Client Service Manager

365 Health Services

Philadelphia, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A. BASIC PURPOSE:
The Client Service Manager sources, screens, hires and retains qualified healthcare professionals to
meet the office's business needs. The Client Service Manager develops relationships with clients,
consumers and referral sources to determine existing needs, successful placements, and additional
business opportunities. The Client Service Manager is responsible for building a network of qualified
candidates, evaluating skills in relation to the position requirement, negotiating compensation,
overseeing completion of on-boarding requirements, and managing active direct care workers. The Client
Service Manager is expected to be knowledgeable of industry trends globally and within their market
segment to identify top accounts, forecast opportunities, and consult with candidates. They are also
expected to share best practices, and maintain and develop relationships within the industry to foster
stronger business relations.
B.

PRIMARY RESPONSIBILITIES:

  • Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needs.
  • Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates.
  • Responsible for on-call duties during non-business hours and weekends as needed.
  • Matches and evaluates candidate skills to client and consumer needs through screening and interviewing.
  • Completes necessary reference checks on candidate's background and work experience.
  • Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts.
  • Negotiates salary and terms and conditions of employment with candidates.
  • Schedules direct care workers and field staff for initial placement and ongoing assignments.
  • Manages direct care workers and field staff while on assignment: assessing and investigating direct care worker as well as field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate.
  • Maintains regular contact and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
  • Ensures client, consumer and referral source expectations are understood and met while addressing and resolving concerns relative to customer service, caregiver or field staff performance.
  • Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record.
  • Incorporates direct care worker and field staff retention strategy into daily routine.
  • Responsible for learning all functionalities and operations of the branch office.
  • Adheres to and promotes company policies and procedures.
  • Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads.
  • Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines.

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