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Client Service Delivery Manager Jobs in Ohio (NOW HIRING)

ODW Logistics

Delivery Manager

Lockbourne, OH · On-site

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Delivery Manager serves as the single point of accountability for customer ...

ODW Logistics Inc

Delivery Manager

Lockbourne, OH · On-site

Our extensive range of services include supply chain design and innovation, warehousing, efficient ... POSITION SUMMARY The Delivery Manager serves as the single point of accountability for customer ...

ImagineX Consulting

Client Delivery Leader

Columbus, OH · On-site

  • Medical

  • Retirement

We are seeking an entrepreneurial, high-caliber Delivery & Account Leader to serve as our onsite ... You will embed directly with our client to oversee large-scale cross-functional teams, manage high ...

ImagineX Consulting

Client Delivery Leader

Columbus, OH · On-site

  • Medical

  • Retirement

We are seeking an entrepreneurial, high-caliber Delivery & Account Leader to serve as our onsite ... You will embed directly with our client to oversee large-scale cross-functional teams, manage high ...

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Showing results 41-60

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Ohio

Client Service Delivery Manager information

See Ohio salary details

$27.6K

$89.3K

$152.6K

How much do client service delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client service delivery manager in Ohio is $89,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities in Ohio are hiring for Client Service Delivery Manager jobs?

Cities in Ohio with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $89,308 per year, or $42.9 per hour.

Client Service Manager - Commercial Insurance

Hylant

Cleveland, OH

Full-time

Re-posted 23 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 309 rated insurance

Job description

The Opportunity:
The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
In This Role You Will Execute On:

  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.

  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.

  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.

  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.

  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.

  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.

  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.

  • Serve as a back-up at all support levels as needed.

  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.

  • Perform other duties and special projects as assigned.


In This Role You'll Need:

  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.

  • Three (3) or more years of insurance client service experience.

  • Active Property & Casualty License

  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

  • CIC or CRM Designation encouraged

  • Excellent attention to detail, oral and written communication skills

  • Ability to work well in a team environment.


Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

What Hylant employees say

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