Client Service Associate (Remote)
Capitol Family Office is a fully remote boutique financial advisory firm serving successful business owners, executives, and professionals. We combine deep expertise with high-touch service, using smart tech and fast execution to keep things moving and clients cared for.
We're looking for an experienced, proactive Client Service Associate to join our team. This is a fast-paced role supporting both firm partners, with a focus on day-to-day execution, administration, operations, and client service. You'll work especially closely with our Managing Partner, acting as her right hand.
Why This Role Matters
You'll be central to keeping the client experience seamless, ensuring forms are correct, follow-ups happen on time, accounts are opened properly, and client needs are taken care of efficiently. If you love owning a full task list, working closely with senior leadership, and making things happen every day, this is for you.
What You'll Do (this is a small sample of the tasks we do each day)
Client Service & Workflow Coordination
โข Coordinate and take action on client service requests
โข Process account openings, transfers, and custodial forms with precision
โข Handle client scheduling, reminders, and meeting logistics
โข Track follow-ups and ensure all client tasks are completed accurately and on time
โข Communicate directly with clients to complete tasks and service requests
Administrative & Tech-Savvy Execution
โข Maintain organized digital files and CRM records (Redtail, ShareFile, etc.)
โข Handle e-signature workflows, document tracking, and custodial follow-ups
โข Use tools like Calendly, Emoney, and Zoom daily
โข Leverage AI tools to draft emails, organize data, and reduce friction in routine work
Executive & Partner Support
โข Manage partner calendars, follow-up tasks, and internal checklists
โข Communicate key updates and task statuses clearly and consistently
โข Step in to get things done quickly, without needing to be asked twice
โข Proactively identify what needs attention and take ownership
What We're Looking For
โข Have 3+ years' experience in a financial advisory, RIA, or wealth management firm
โข Know the lingo, paperwork, custodians, and processes like second nature
โข Thrive in a fast-moving, task-heavy environment with no room for dropped balls
โข Take initiative, figure things out, and finish the job with high attention to detail
โข Are a highly organized, reliable, proactive, and calm under pressure person
โข Love working closely with senior leadership and interacting with clients
โข Communicate clearly and consistently, even when working independently
โข Enjoy using tech and AI to get more done faster
โข Interest and experience with paraplanner tasks a plus.
Compensation
โข $30โ$45/hour depending on experience
โข Contractor role; fully remote
โข 20โ40 hours per week (with flexibility and room to grow)
โข Must be available to work with partners Monday โ Friday PST
How to Apply
โข Complete the questionnaire
โข Upload your resume
โข Provide 3 work references