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Client Service Analyst Jobs in Rhode Island (NOW HIRING)

Cushman & Wakefield

Senior Analyst

Providence, RI · Hybrid

$88K - $117K/yr

Job Title Senior Analyst Summary This hybrid role combines financial management and operational ... The ideal candidate will work closely with Finance, Client Services leadership, regional managers ...

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Client Service Analyst information

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$29

$47

How much do client service analyst jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for client service analyst in Rhode Island is $29.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Analyst, and why are they important?

To thrive as a Client Service Analyst, you need strong analytical abilities, attention to detail, and a bachelor's degree in business, finance, or a related field. Familiarity with CRM systems, data analysis tools like Excel or Tableau, and sometimes industry-specific certifications are typically required. Excellent communication, problem-solving skills, and a client-focused mindset help you stand out in this role. These skills ensure that client needs are met efficiently, contributing to client satisfaction and long-term business success.

What are some common challenges faced by Client Service Analysts, and how can they effectively overcome them?

Client Service Analysts often encounter challenges such as managing multiple client requests simultaneously and resolving complex inquiries within tight deadlines. To effectively overcome these obstacles, strong organizational skills and clear communication are essential. Building positive relationships with clients and collaborating closely with internal teams, such as sales or technical support, can also help ensure issues are addressed efficiently. Proactive problem-solving and attention to detail further contribute to client satisfaction and personal success in the role.

What does a Client Service Analyst do?

A Client Service Analyst is responsible for supporting clients by analyzing their needs, resolving issues, and ensuring they receive high-quality service from the company. They often act as a liaison between clients and internal teams, tracking client inquiries, generating reports, and providing solutions to improve customer satisfaction. Their role requires strong communication, problem-solving skills, and a good understanding of the company's products or services. Ultimately, they help maintain positive relationships and contribute to client retention.
What are popular job titles related to Client Service Analyst jobs in Rhode Island? For Client Service Analyst jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Client Service Analyst jobs in Rhode Island look for? The top searched job categories for Client Service Analyst jobs in Rhode Island are:
Client Service Analyst jobs near you
Infographic showing various Client Service Analyst job openings in Rhode Island as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 81% Full Time, 11% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $60,478 per year, or $29.1 per hour.
Director, Client Service Manager

Director, Client Service Manager

Fidelity Investments

Smithfield, RI • On-site

$95K - $186K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

17th of 148 rated financial services

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
The Role:
Fidelity Stock Transfer is looking for a Director, Client Service Manager to be part of an innovative team supporting our next-generation transfer agent operations and client relationships. In your capacity, you will build a partnering relationship with each of our clients to understand their business needs and the needs of their shareholders. You will strive to advocate for the client and continually improve their operational health. You will assess all raised issues to identify root cause and develop a creative and practical set of solutions while pairing with our new technology and sustaining our passion for excellent customer service.
Responsibilities Include:
  • Owning the administration of new client contacts and supporting them throughout their life cycle
  • Collaborating closely with clients and other business partners to provide direction and insight into Fidelity's suite of products and services
  • Developing new business opportunities and managing against operational feasibility
  • Collaborating and influencing outcomes in a large matrix-managed environment and across multiple and diverse groups
  • Participating in architectural system designs to meet client needs
  • Complying with regulatory and policy mandates
  • Ensuring all procedures are updated to mitigate process risks
  • Ensuring the accuracy and timeliness of client requests
  • Identifying improvements towards process efficiency and risk mitigation
  • Supporting operational processes daily

The Skills and Expertise you bring:
  • Proven experience in Financial Service Operations and Client Management
  • Knowledge of or experience in:
    • Transfer agent operations
    • SEC regulations
    • Treasury operations or shareholder services of a publicly traded company
  • Effective written, verbal and listening skills
  • Strong analytic, problem solving and decision-making skills
  • Developed project management skills
  • Intermediate proficiency with Microsoft Office Suite
  • Flexibility in schedule

The Team
We are Fidelity Labs, Fidelity Investments' in-house fintech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of our industry by building new products and services to improve the lives of the diverse set of customers, businesses, and financial institutions we serve. Fidelity Labs is a dynamic workplace that combines the best parts of startup life- building from scratch, adapting quickly, and moon-shot ambition-with the scale and stability of an industry leader. We provide a safe space for startup teams to explore new business ideas, quickly test them with customers, and scale the most promising concepts within an existing business unit, or as a new venture. Learn more at labs.fidelity.com.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
The base salary range for this position is $95,000-186,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Client Service Operations

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