Client Relationship Manager Jobs in Springfield, OH

OUR CULTURE & VALUES

We are open and HONEST. Our relationships are built on trust and thrive on communication.

We hold ourselves and each other ACCOUNTABLE; united by our commitment to the team and to the customer.

We are people on the front lines, ensuring the SAFETY of our teammates and the success of every project.

We are building a place where ideas are born; diversity is celebrated, and CONTINUOUS IMPROVEMENT is the only path.

We are PASSIONATE. About our work. About having fun. And about becoming a better, smarter, stronger version of ourselves.

PURPOSE

The Senior Business Development Manager is responsible for identifying, developing, and securing new business opportunities in alignment with the company's strategic growth objectives. This role includes client acquisition, market research, client relationship procurement and management, influencer relationship development/management, proposal development, and coordination with internal teams to identify project opportunities and provide a proposed solution to a client need. Additionally, the Senior Business Development Manager should be capable of leading complex pursuits and cross-functional teams, providing direction, mentorship, coaching, and performance feedback while driving accountability, collaboration, and successful outcomes.

RESPONSIBILITIES

• Collaborate with the Senior Vice President of Business Development to develop and implement business development strategies and tactics that align with corporate goals and sector-specific priorities.
• Identify and evaluate new business opportunities through targeted market research and client and influencer engagement.
• Establish and maintain relationships with prospective and current clients and influencers to position the company as a trusted partner in design-build and collaborative construction services.
• Prepare and execute strategic pursuit plans for high-priority targets.
• Provide leadership in understanding the vision/expectations of the customer and provide coordination among internal business units.
• Oversee the creation of high-quality proposals, presentations, and marketing materials that reflect the company’s capabilities and value proposition while ensuring alignment with client expectations
• Act as the primary liaison during the pre-contract phase to ensure the client's needs and objectives are fully understood and addressed.
• Collaborate with pre-construction and project execution teams to support successful project transition and client satisfaction.
• Act as an important resource to prospects, past customers and key influencers with product and market knowledge complimented with a high level of professionalism regarding all construction and real estate needs.
• Understand and internally share knowledge of clients, market trends and competitors.
• Maintain CRM contact databases with contact information, relevant “deal” information, and all market intelligence.
• Collaborate with Client Leads in Preconstruction and Construction Execution (Vice Presidents, Senior Project Managers, Etc.) in creating and maintaining Customer Action Plans (CAPs)
• Create a Customer Action Plan at the commencement of a new client/project.
• Create and coordinate Decisions to Pursue on new clients/projects.
• Update Customer Relationship Management database and coordinate with corporate network.
• Participate and attend targeted trade organization meetings and conferences to develop relationships with owners and influences that lead to potential opportunities.
• Actively participate in the community through leadership positions on advisory boards, trade associations, and networking groups.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Engineering, Construction Management, Architecture, Business, Real Estate, or related field preferred.
• 10+ years of experience with a minimum of 5 in a business development role and a minimum of 3 in construction project management.
• Strong understanding of design-build and construction project lifecycles.
• Excellent communication, negotiation, and presentation skills—both written and verbal.
• Proven ability to develop client-focused proposals and effectively lead pursuit strategies.
• Self-motivated with a proactive and strategic mindset.
• Strong interpersonal skills with the ability to influence and build relationships across a variety of stakeholders.
  

BENEFITS

• 401(k) with company match
• Zero out of pocket cost insurance plans
  • Medical
  • Dental
  • Vision
  • LAD&D
  • Short and Long term Disability
• PTO
• Wellbeing Days
• Cell Phone Reimbursement

EEO STATEMENT

Miller Valentine is proud to be an Equal Opportunity Employer. We are committed to providing an experience free from discrimination of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or other characteristics in accordance with and as protected by all applicable laws. We empower our people, trust their talents, and believe that each individual brings in new energy and influence. Everyone's ideas matter and can make a difference. You are encouraged to read more about our commitment to diversity and inclusion on ourwebsite.

Miller Valentine is a drug free workplace. Drug / alcohol and criminal background screens are a condition of employment.