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Client Relationship Manager Jobs in Maple, ON (NOW HIRING)

MCAP

Broker Relationship Manager

Toronto, ON · On-site

The Broker Relationship Manager will focus their attention on assembling and growing a portfolio of ... Provide support tools to assist brokers with their client interactions (product information ...

IFDS

Director - Relationship Management

Toronto, ON · On-site

Reporting to the Senior Vice President-BDRM this role supports and manages related existing client relationships as assigned, is actively engaged and contributing to all revenue generation ...

COBS Bread

Commercial Relationship Manager

Toronto, ON · Hybrid

CA$85K - CA$100K/yr

Strong stakeholder management and relationship-building skills * High attention to detail and strong governance discipline * Advanced Excel and financial reporting capabilities * Excellent ...

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All JobsClient Relationship JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Maple, ON

Client Relationship Manager information

How much do client relationship managers make in the US?

Client Relationship Managers in the US typically earn a median annual salary of around $65,000 to $85,000, with experienced professionals and those in senior roles earning over $100,000. Compensation varies based on industry, location, experience, and certifications such as CRM or related credentials.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement and salary growth, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences and the work environment, but it generally offers stable employment and the chance to develop valuable business skills.
More about Client Relationship Manager jobs
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What cities near Maple, ON are hiring for Client Relationship Manager jobs? Cities near Maple, ON with the most Client Relationship Manager job openings:
Client Relationship Manager jobs near you

Broker Relationship Manager

MCAP

Toronto, ON • On-site

Full-time

Posted 19 days ago

Job description

This position is responsible for acting as the primary relationship contact for MCAP's strategic Broker partners.  The Broker Relationship Manager will focus their attention on assembling and growing a portfolio of brokers, developing relationships with and providing them with high levels of service including underwriting activities.

The Broker Relationship Manager will be accountable for the annual achievement of specific targets set at the beginning of each fiscal year.

Relationship Management

  • Within a defined geographic territory, promote the growth of profitable residential mortgages through effective business development by:
  • Creating awareness through :
  • Increase results with existing MCAP Strategic Brokers by:
  • Identify new/potential Brokers/Brokerages by:
  • Perform relationship building activities in a professional manner and encouraging an open communication with respect to market trends and competitive intelligence.
  • Hold brokers accountable to committed volumes, funding ratios, and any other metrics as determined by MCAP.
  • Respond to questions or concerns from all clients with the intent to build/maintain relationships.
  • Provide all clients with mortgage options to assist in making an informed decision.
  • Maintain agreed upon turnaround time on applications and respond to questions and concerns received from clients via email, fax, phone calls or portal discussion within  agreed upon time of receipt to ensure timely and accurate completion of each mortgage transaction.
  • Track and monitor broker performance for improvement of efficiency or managing appropriate action in the event that all efforts to improve fail.

Marketing and Communication

  • Plan, schedule and conduct sales presentations and regular follow-up meetings with key brokers to establish relationships and further our success in meeting the company's goals for growth of the mortgage portfolio.
  • Develop a thorough knowledge of mortgage products, policies and procedures, to facilitate promotion of our offerings with mortgage brokers and their customers.
  • Represent MCAP at industry related meetings and events.
  • Develop and tailor sales / campaign promotional materials, to be specific to meeting the needs of the targeted market.
  • Provide support tools to assist brokers with their client interactions (product information, pricing and ways to counter objections and solidify deal).
  • Communicate on a timely and regular basis the following:

Planning

  • Develop an annual strategic and account plan for each broker.
  • Create a touch-point strategy to organize work week with calls and underwriting files.
  • Update and maintain all broker information for strategic partners.

Reporting

  • Create and assemble weekly/monthly reporting to management team regarding funded and commitment volumes and closing ratios.
  • Create and distribute monthly reporting to brokers on funded volumes

Underwriting

  • Contribute to the effective processing and approval of mortgage applications by:
  • Monitor mortgage broker activities and bring any activities which appear worthy of further investigation to the attention of appropriate officers.
  • Adjudicate information presented and address any discrepancies or inconsistencies.
  • Document the deal and write up rationale to support recommendation for approval.
  • Condition the deal in accordance with the recommendation for approval.
  • Delivers quick and creative mortgage solutions in order to structure files in order to meet company guidelines.

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