Client Experience Associate
Renier Hotopp Law Offices, LLC
On-siteย | MondayโFriday, 8:30 AM โ 5:00 PM CST
Full-Timeย | Compensation: Based on Experience
Build and Lead Client Experience in a Growing Family Law Firm
Renier Hotopp Law Offices is seeking aย Senior Client Experience Associateย to take ownership of the client journey and help strengthen our systems, communication, and collections processes.
This isย not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.
If you have experience inย client success, account management, collections, or legal client services and youโre comfortable having direct conversations about expectations and payments, this role is for you.
About the Firm:
Renier Hotopp Law Offices is a boutiqueย Wisconsin family law firmย with offices in Burlington and De Pere. We focus exclusively onย divorce, custody, and family law matters, providing compassionate guidance and results-driven representation.
Who You Are:
- Confident and comfortable havingย direct conversations with clients
- Able to stay composed when dealing withย frustrated or high-emotion situations
- Strong sense of ownership and accountability
- Business-mindedโyou understand how client experience impactsย revenue and retention
- Proactive, resourceful, and solutions-oriented
Why Join Us:
- High-impact role withย growth potential
- Collaborative and supportive team environment
- Opportunity to helpย build and improve a critical function within the firm
What Success Looks Like:
- Clients feel informed, supported, and confident throughout their case
- Strong response times (within 24 hours)
- Increasedย positive reviews and client satisfaction scores
- Improvedย collections and reduced outstanding balances
- Clear, organized communication across clients and the internal team
Compensation:
$55,000 - $70,000/year
Compensation:$55,000 - $70,000 yearly
Responsibilities:- Manage theย client experience from intake through active case stages
- Serve as the primary point of contact forย client communication and support
- Proactively follow up with clients to ensure clarity, satisfaction, and engagement
- Handleย billing questions, collections, and payment follow-upsย with confidence
- De-escalate difficult situations and manageย emotionally charged client interactions
- Collaborate with attorneys and staff to ensure timely communication and case updates
- Track all client activity and tasks inย Clio Manage (CRM/case management system)
- Improve processes related toย client satisfaction, retention, and collections
- Manageย Google reviews and client feedback initiatives
Qualifications:Required:
- 3+ years of experience inย client success, customer success, account management, or client services
- Experience handlingย billing, collections, or payment conversations
- Ability to manageย difficult or emotional client interactions professionally
- Strong communication skills (empathetic, clear, and confident)
- Highly organized with strong attention to detail
- Experience usingย CRM systems or case management software
Preferred:
- Experience in aย law firm or legal environment (family law preferred)
- Familiarity withย Clio Manage
- Experience improving workflows, processes, or client experience systems
- Background inย professional services (legal, healthcare, financial services)
About CompanyRenier Hotopp Law Offices, LLC is a Wisconsin family law firm dedicated exclusively to helping individuals and families navigate some of lifeโs most difficult transitions. With offices in De Pere and Burlington, our team represents clients throughout eastern Wisconsin in all types of Family Law matters.
We understand that family law cases are deeply personal moments that shape clientsโ futures. Our attorneys combine strategic advocacy with genuine compassion, guiding clients through complex legal issues while remaining focused on protecting their families, finances, and long-term stability.
Our firm is built on a collaborative team model that allows the team to work closely together to deliver responsive service and strong results. At Renier Hotopp Law, we are committed to clear communication, thoughtful strategy, and powerful representation both inside and outside the courtroom.