Client Relations Manager Jobs in Portland, OR (NOW HIRING)

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.

• Regularly meets with management in the field to determine and develops a collaborative labor strategy.
• Provides end-to-end management and resolution of interpretation of the collective bargaining agreement (CBA), grievances and union requests for information, escalated union concerns, targeted leadership training and general labor relations support.
• Provides advice and counsel to employees and all levels of management and client organizations regarding Labor Relations related issues (e.g., grievances, workplace incidents, employee performance management, etc.).
• Works with client groups to assist with employee performance management activities including the development of performance improvement plans, identifying comparable situations and guiding the appropriate course of disciplinary action, when necessary.
• Serves as a primary resource to leadership to assist with or lead workplace investigations.
• Responsible for leading joint company/union committees and teams to further enhance a collaborative relationship in the organization.
• Serves as liaison to the organization for union business leaders to foster a collaborative working relationship.
• Conduct research, special studies, workplace investigations, and analyses.
• Identifies, develops and administers relevant training to assigned client groups.
• Participates and may lead labor contract negotiations. Leads the grievance process participating in arbitration, as needed.
• Continuously reviews labor relations policies, programs and practices to keep company informed of current practices and new developments; ensures that the company is in compliance with all legal and contractual labor requirements and regulations.
• Leads initiatives that align with Labor Relations strategy.

• Bachelor's degree in Human Resource management, Industrial Relations, or a related field; or the equivalent combination of education and experience.
• A minimum of five years of experience in Labor Relations, Human Resources, or a related field or working with employees who are represented by a collective bargaining agreement.
• Project management and leadership skills, including ability to work as a team member.
• Experience with presenting and conducting training sessions.
• Knowledge of research, analysis, and consulting techniques, federal, state, and local government laws and regulations.
• Ability to use research, analysis and consulting techniques, federal, state, and local government laws and regulations.
• Demonstrated conflict resolution and problem-solving skills.
• Proficient with the use of personal computers to gather, analyze, and summarize data.
• Excellent verbal and written communication skills; and interpersonal skills involving the ability to establish trust, maintain confidence and understand social behavior and interactions.
• Ability to work with all organizational levels, to influence actions and negotiate outcomes.
• Ability to travel within assigned geographical area, overnight as needed.

• Labor Relations experience, preferably in a public utility or power industry environment.
• PHR or SPHR Certification.

At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our Benefits include: 

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute. 
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance:

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance

• Paid Parental Leave
• Paid Bereavement Leave 
• Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Req Id: 114793

Company Code: PACIFICORP #PM25

Primary Location: PORTLAND, OR

Department: PacifiCorp General Counsel

Schedule: Full-time, 100% onsite

Personnel Subarea: Exempt

Hiring Range: $102,000 - $140,250

This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Employees must be able to perform the essential functions of the position with or without accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.