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Client Relations Manager Jobs in Manchester, MD (NOW HIRING)

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Client Relations Manager information

See Manchester, MD salary details

$27.6K

$54.5K

$93.1K

How much do client relations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client relations manager in Manchester, MD is $54,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $61,800.00 per year, depending on experience, location, and employer.

What does a client relations manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client relations manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What are some common challenges faced by client relations managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What cities near Manchester, MD are hiring for Client Relations Manager jobs?

Cities near Manchester, MD with the most Client Relations Manager job openings:

Client Relations Manager jobs near you
Infographic showing various Client Relations Manager job openings in Manchester, MD as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,530 per year, or $26.2 per hour.

Client Relations Coordinator

Strategic Factory

Owings Mills, MD • On-site

$19 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Description:

Position Summary

While working as a Client Relations Coordinator you will be tasked with fulfilling duties and performing tasks related to House Account prospects and customer needs, front-end discovery to traffic RFQ opportunities to subject matter experts, researching and responding to customer inquiries, CRM management, and re-engagement outreach of inactive customers. In this role, you will also focus on outbound prospecting, generating new business opportunities, and setting up appointments for Account Executives.


Essential Duties & Responsibilities

  • Responds to all incoming inquiries from the organization’s main phone line, general email, website form fills, walk-in traffic and referrals with urgency and enthusiasm
  • Performs investigative activities using tools such as LinkedIn, Google, Credit.net, Business Website to evaluate client potential and evaluate for “WOW” ideal customer profile
  • Gathers intelligence through our front-end discovery process during initial contact to include referral source, contact information, company information, project information, budget, and due date to ensure a Sales Qualified Lead
  • Ensures client data is reflected accurately in EPMS
  • Research in our ERP and responds to customer inquiries in support of the Sales team, including but not limited to, job progress, tracking information, and directing requests to the correct internal stakeholder
  • Conducts high-volume outbound calls to prospective clients (cold calling)
  • Identifies and qualifies potential business opportunities
  • Schedules meetings and hands off qualified leads to Account Executives
  • Maintains accurate records of outreach and activities in CRM systems
  • Follows up consistently with prospects to nurture interest
  • Meets or exceeds daily, weekly, and monthly activity and performance goals
  • Collaborates with the sales team to refine messaging and outreach strategies
  • Re-engages inactive customers through a systematized list of leads provided in ERP system.
  • Works with Director of Sales to identify and assign WOW customers to AM/AEs
  • Other duties as assigned
Requirements:

Qualifications


Education and/or Experience

  • High school diploma is required, but bachelor’s degree in business, Marketing, Psychology, Communications, or related field is preferred.
  • 1 year of relevant experience in customer service, sales, or administrative functions is required, but 2-3 years of relevant experience is preferred.

Computer Skills

  • Proficiency in the MS Office suite, especially Outlook and Excel, is required
  • Prior experience utilizing a CRM, or the ability to gain proficiency in this technology within 30 days is required

Other Qualifications

  • Ability to pass a background check
  • Ability to write effective correspondence to customers and coworkers
  • Ability to leverage internet/tools for research and evaluation of potential and current clients
  • Mathematical abilities required by this job include reading a ruler, calculating simple costs, and other basic mathematical skills

Job Competencies

  • Strong attention to detail
  • Excellent communication skills and strong phone presence
  • Committed to company mission and values
  • Flexible and willing to adapt to change
  • Able to maintain professional composure while managing competing priorities


Physical Demands and Work Environment


Physical demands

  • While performing the duties of this job, one is frequently required to sit a desk and work on computer desktops.

Work environment

  • While performing the duties of this job, the associate is regularly exposed to noise typical of an office environment such as printers, computers, and phones operating.


Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that’s poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits. Our comprehensive package includes health care, 401k, vacation and sick time, paid holidays, and other unique benefit options.

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.


Strategic Factory is an Equal Opportunity Employer