Client Relations Manager Jobs in Fishers, IN (NOW HIRING)

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Associate Relations Manager serves as a trusted advisor to leaders, associates, and HR partners by providing guidance and recommendations on workplace concerns, policy interpretation, performance management, investigations, compliance, and sensitive employment decisions. This role develops and executes associate relations strategies that promote a positive workplace culture, ensure consistent application of employment practices, mitigate organizational risk, and support business objectives in partnership with HR Business Partners.

The Associate Relations Manager collaborates closely with leaders, HR Business Partners, Legal, Compliance, Security, and other key stakeholders to address complex workplace matters, support organizational effectiveness, and foster a fair, respectful, and compliant work environment.

What You Will Do:

• Advise and consult with leaders and associates on a broad range of associate relations matters, including coaching, performance management, conflict resolution, policy interpretation, investigations, corrective action, terminations, and other sensitive employment issues.
• Lead workplace investigations involving policy violations, employee misconduct, workplace concerns, and other complex associate relations matters.
• Thoroughly document investigation plans, interviews, findings, case summaries, and recommendations in a timely, accurate, and high-quality manner.
• Assess facts objectively and develop clear, defensible recommendations that align with company policy, employment practices, and applicable laws.
• Collaborate with HR Business Partners and business leaders to develop solutions that balance business needs, associate experience, compliance requirements, and organizational risk.
• Analyze associate relations trends, workplace concerns, and organizational risks to identify opportunities for proactive intervention and continuous improvement.
• Provide guidance and support related to organizational changes and other sensitive employment related decisions.
• Partner closely with the broader HR team, Legal, Compliance, Security, Fraud, and other stakeholders to ensure consistent and compliant employment practices.
• Ensure consistent application of HR policies, practices, and programs while maintaining compliance with federal, state, employment laws and regulations.
• Partner in the development, interpretation, communication, implementation, and review of employment-related policies, practices, and procedures.
• Develop and facilitate training and educational programs that strengthen leader effectiveness, policy awareness, workplace culture, and compliance.
• Maintain current knowledge of employment law, workplace trends, regulatory developments, and industry best practices.
• Promote a culture of accountability, fairness, respect, and inclusion through effective consultation, coaching, and issue resolution.

What You Will Need:

• Bachelor's degree in a related field, or an equivalent combination of education and human resources experience.
• SHRM-CP, SHRM-SCP, PHR, SPHR, or similar certification preferred.
• Five or more years of progressive experience in Associate Relations, Human Resources, Labor Relations, or a related field.
• Experience conducting workplace investigations involving employee misconduct, policy violations, harassment, discrimination, retaliation, and other complex workplace concerns.
• Experience consulting with leaders on performance management, corrective action, employee development, and employment decisions.
• Strong working knowledge of federal and state employment laws, including but not limited to FMLA, ADA, FLSA, Title VII, NLRA, and other applicable employment regulations.
• Demonstrated ability to influence outcomes, build trusted partnerships, and navigate complex workplace situations through sound judgment, consultation, and collaboration.
• Exceptional interpersonal, conflict resolution, facilitation, and communication skills, with the ability to effectively engage leaders and associates at all levels.
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive and highly confidential matters.
• Strong analytical, problem-solving, and decision-making capabilities with excellent attention to detail and documentation practices.
• Ability to manage multiple competing priorities in a fast-paced, results-driven environment.

Salary Band: 06B

#LI-SH1

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati )

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.