Client Relations Manager Jobs in Federal Way, WA

Company Description
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Job Description
AECOM Governments Business Line is seeking a highly motivated and experienced professional to be a NAVY/NAVFAC Client Account Manager for AECOM DCS. This position will collaborate with the overall Navy/NAVFAC CAM as well as the rest of the Department of War team. The DOW Program for DCS-A generates nearly $800M in annual sales and supports all of DCS' Global Business Lines: B+P (AE Design); Water; Environmental, PGM, Energy/Power, Advisory, and Transportation.
Specifically, the NAVY/NAVFAC CAM will drive sustainable and reproducible Account growth for the NAVY/NAVFAC Account with specific emphasis on the Navy's Pacific and West Regions. This will be readily accomplished by successfully delivering on the following requirements:
This position will offer flexibility for primarily remote work schedules and can be based from a variety of US locations.
Strategic Direction- Intelligence- and Positioning
Strategic Plan Development & Management

• ID external drivers influencing the marketplace.
• Determine where to allocate resources and investment dollars for growth.
• Competitor and SB/SDB analyses.
• Coordination and collaboration with AECOM's Regional Business Lines and Business Line Leaders (BLL).

Account Plan Development

• Develop opportunity targets based on market conditions and client acquisition strategies
• Establish growth goals with BLLs
• Flow down goals to Regional Engagement Teams
• Monitor and support Sales opportunities
• Keep Regional Execs informed
• Continually seek to improve overall Portfolio Quality and optimize across Regions/BLs.

Account Performance
On a monthly basis or more frequently as requested maintaining situational awareness of performance across the account. Make sure bookings and pipeline align with monthly projections and if not, develop a brief situational report on why projections are not in alignment.
Pursuit Support & SalesForce Management
Weekly review and update of the SF pipeline. Make sure there are capture plans for all major pursuits. Assist with teaming and negotiating. Ensure coordination with FBS & Marketing for max support. De-conflict issues (perceived/real) among BLs. Facilitate Risk Mgmt sign-offs/ pricing/ proposal review/ and all other unique federal requirements. Own the big proposals
Contract Fill-up
Monitor Program Manager performance monthly for achieving bookings against contract capacity. Keep a close eye on sub positions, and non-productive relationships.
Client Relationships
Lead/ manage key relationships at all major clients: ie: NAVY/NAVFAC Regions, Engineering Commands, Research & Development Centers, etc. The NAVY/NAVFAC CAM also works closely with the AF and Army CAMs as some opportunities are funneled to other agencies for execution. It is imperative to coordinate these cross opportunities. Closely oversee corrective actions and personally monitor recoveries to ensure client satisfaction.
Compliance
Maintain situational awareness. Serve on JV Boards for larger programs to stay abreast. Work closely with FBS to ensure FAR compliance.
Performance/ Risk Assessment
Maintain situational awareness of contract performance. Personally review all CPAR reports and rebuttals. Talk with major PgMs at least monthly.
OCI Resolution
Serve as Ombudsman in spotting/ de-conflicting OCI issues, preferably at Go/ No Go stage.
Communicate/ Coordinate
Maintain an Account level Focus Group communication strategy to provide YTD status against goals & other relevant account metrics. Communicate progress up the chain. Work positively across Business Line and Regional boundaries.
Lead and Motivate
Promote the AECOM brand; inspire participation in professional activities & paper development. Be a prime mover in building the DOW team of teams. Spread the vision and team accolades.
Staff Reviews
Maintain HR requirements for assigned staff. Develop and negotiate goals for each.
The NAVY/NAVFAC CAM will be responsible for client relations, market analysis, strategy development, positioning, capture and management of NAVY/NAVFAC contracts primarily within the NAFAC Pacific Area of Operations (NAVFAC Pacific, NAVFAC Hawaii, NAVFAC Far East, NAVFAC Marianas, NAVFAC Southwest, NAVFAC Northwest, NAVFAC EXWC and other Systems Commands and, on occasion, support the Navy/NAVFAC Director with client visits and interface with NAVFAC HQ. This includes developing and executing strategic and client account plans that will achieve annual targets and grow the program year over year. The NAVY/NAVFAC CAM is the advocate for AECOM's Navy programs that provide a host of professional technical services, to include but not limited to FMS, MILCON, and SRM design; Master Planning; other AE Services; Environmental Services (restoration, planning/NEPA, compliance); Energy Performance Services, Construction Management and Construction Quality Assurance.
Qualifications
Minimum Requirements:

• Bachelor's degree in architecture, engineering or other related discipline that aligns not only with AECOM's Business Lines but with the needs of the NAVY/NAVFAC client.
• At least 12 years of experience working with US Federal government agencies on Architect-Engineering programs to include at least 4 years of leadership experience role or demonstrated equivalency of experience and/or education.
• Travel required throughout CONUS and some OCONUS travel driven by project and opportunity needs.
• Due to the nature of the role, US citizenship is required

Highly Desirable Requirements:

• Master's or PhD degree in architecture, engineering or other related discipline that aligns not only with AECOM's Business Lines but with the needs of the NAVY/NAVFAC client.
• Engineer/Architect Professional Registration (PE or AIA)
• Achieved the rank of Navy Civil Engineer Corps Captain or higher.
• PFAS knowledge
• Brooks Act procurement experience
• Energy Performance Services Experience
• Waterfront design and construction experience
• Airfield design and construction experience

Additional Information

• Relocation assistance is not available for this position
• THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION BY 11/9/2026.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.