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Client Relations Manager Jobs in Boston, MA (NOW HIRING)

NFP Corp

Manager, Client Relations

Norwell, MA · On-site

$55K - $85K/yr

The Manager of Client Relations is responsible for driving client engagement, relationship management, and successful implementation of Individual Coverage Health Reimbursement Arrangements (ICHRA)

NFP Corp

Manager, Client Relations

Norwell, MA · On-site

$55K - $85K/yr

The Manager of Client Relations is responsible for driving client engagement, relationship management, and successful implementation of Individual Coverage Health Reimbursement Arrangements (ICHRA)

NFP Corp

Manager, Client Relations

Norwell, MA · On-site

$55K - $85K/yr

The Manager of Client Relations is responsible for driving client engagement, relationship management, and successful implementation of Individual Coverage Health Reimbursement Arrangements (ICHRA)

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our ... Manage all client communications including routine updates, inquiries, and follow-ups with ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Manage all client communications including routine updates, inquiries, and follow-ups with ...

Citizens Bank

PB Client Relations Associate

Boston, MA · On-site

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our ... Client Relationship Management • Serve as a primary point of contact for a portfolio of high-net ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Manage all client communications including routine updates, inquiries, and follow-ups with ...

Allen & Gerritsen

Senior Manager, PR

Boston, MA · On-site

$75K - $85K/yr

The Senior Manager will be an integral member of a collaborative public relations, creator ... Some client-related evening and weekend events will also be expected, with built-in time off ...

Allen & Gerritsen

Senior Manager, PR

Boston, MA · On-site

$75K - $85K/yr

The Senior Manager will be an integral member of a collaborative public relations, creator ... Some client-related evening and weekend events will also be expected, with built-in time off ...

Allen & Gerritsen

Senior Manager, PR

Boston, MA

The Senior Manager will be an integral member of a collaborative public relations, creator ... Some client-related evening and weekend events will also be expected, with built-in time off ...

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All JobsClient Relations JobsClient Relations Manager JobsClient Relations Manager Jobs in Boston, MA

Client Relations Manager information

See Boston, MA salary details

$31.5K

$62.3K

$106.5K

How much do client relations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for client relations manager in Boston, MA is $62,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $70,600.00 per year, depending on experience, location, and employer.

What qualifications do I need to be a Client Relationship Manager?

A Client Relationship Manager typically needs a bachelor's degree in business, marketing, or a related field. Strong communication, interpersonal, and problem-solving skills are essential, along with experience in customer service or sales. Certifications such as CRM or project management credentials can enhance qualifications.

What does a Client Relations Manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a Client Relations Manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What are some common challenges faced by Client Relations Managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

Is an RM role stressful?

A Client Relations Manager role can be stressful due to managing client expectations, handling multiple accounts, and meeting deadlines. Strong communication skills and organization are essential to effectively handle the workload and reduce stress levels.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What is a client relations manager?

A client relations manager is responsible for maintaining and strengthening relationships with clients to ensure satisfaction and loyalty. They often handle communication, address concerns, and coordinate services, using skills in communication, problem-solving, and customer management tools. This role typically requires strong interpersonal skills and knowledge of the company's products or services.

How much does a client relations manager earn?

The average salary for a client relations manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior roles or those in large companies may earn higher salaries, and additional compensation can include bonuses and benefits.
What are the most commonly searched types of Client Relations jobs in Boston, MA? The most popular types of Client Relations jobs in Boston, MA are:
What job categories do people searching Client Relations Manager jobs in Boston, MA look for? The top searched job categories for Client Relations Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Client Relations Manager jobs? Cities near Boston, MA with the most Client Relations Manager job openings:
Client Relations Manager jobs near you
Infographic showing various Client Relations Manager job openings in Boston, MA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,341 per year, or $30 per hour.
Manager, Client Relations

Manager, Client Relations

NFP Corp

Norwell, MA • On-site

$55K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Posting Description

Who We Are:  

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.  

Summary of the Role: The Manager of Client Relations is responsible for driving client engagement, relationship management, and successful implementation of Individual Coverage Health Reimbursement Arrangements (ICHRA). This role will support sales efforts, manage client relationships, and collaborate with internal teams to ensure a seamless experience for all. The Manager will assist in advising and providing tailored solutions and proactive support to promote ICHRA adoption and client satisfaction.

Essential Duties and Responsibilities: 

• Partner with producers, account executives, clients, and internal teams to support the sale, implementation, and ongoing success of ICHRA solutions.
• Serve as a primary point of contact for employers throughout the sales, onboarding, and implementation process, ensuring a positive client experience.
• Conduct client presentations, prepare proposals and analyses, and support strategic planning activities related to ICHRA offerings.
• Build and maintain strong client relationships, responding to inquiries, resolving issues, and providing ongoing support and guidance.
• Educate clients on ICHRA plans, benefits, compliance requirements, and implementation processes.
• Coordinate implementation activities, including employer contributions, employee enrollment support, billing, reporting, and related administrative functions.
• Collaborate with internal teams to ensure seamless service delivery, share client feedback, and identify opportunities for continuous improvement.
• Support business development and growth initiatives by contributing to sales, marketing, and client retention strategies.
• Monitor client onboarding and implementation progress, maintain accurate records, and provide updates to management as needed.
• Stay informed on industry trends, regulatory changes, and best practices related to ICHRA and individual health coverage solutions.

Knowledge, Skills, and/or Abilities: 

• Strong knowledge of ICHRA and other health benefits solutions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build and maintain relationships with diverse client groups.
• Strategic thinker with a problem-solving mindset and the ability to adapt to changing priorities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.

Education and/or Experience: 

• BA/BS in Business, Marketing, Healthcare Administration, or a related field.
• Minimum of 4 years of experience in client relations, account management, sales support, or a related role in the insurance or benefits industry.

What We Offer:   

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $55,000 – $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.   

NFP and You... Better Together! 

NFP is an inclusive Equal Employment Opportunity employer. 

2584132Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

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