Client Relations Executive Jobs in Delaware (NOW HIRING)

How You’ll Contribute:

The Onsite Studio, Live Events & Break Fix Technician is a hybrid role delivering operational and technical support for Studio & Live Events, as well as providing break-fix support for the associated technology in their studio, meeting rooms, auditorium and event spaces.  This position is entirely onsite at our corporate client’s North American headquarters located in Wilmington DE. 

The objective of this role is to ensure that the various AV spaces, the studio, the auditorium, and the event spaces are maintained across the campus; the equipment is maintained within optimal working condition, and end users (where applicable) are conversant with the equipment they are using – all with the outcome to ensure Diversified provides an exceptional level of service to our clients.

While there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines – and the individual executing this role must have proven skills in dealing with such environments.

The normal work schedule for this role will be a Monday – Friday, 7 AM to 4 PM shift, but flexibility in the working hours is essential, especially when helping with client live events (preparation for which may start in the early hours or potentially extend into the evening).

This role would be working as part of a live events team, as well as a service support team; playing a key part in all aspects of AV in relation to supporting the client’s events (i.e. pre-planning, identifying technical requirements, attending meetings in an advisory capacity, and live event execution). You will also provide support for client meetings as well as assistance with studio and auditorium related technology and functions.

In summary, this role is responsible for supporting the organization's meeting spaces, auditorium, production studio, and enterprise live event spaces while providing technical expertise for live, hybrid, and recorded events. You will be working closely with Workplace Technology, Communications, Marketing, and business stakeholders, operating and maintaining professional production technologies, supporting executive presentations, and helping to deliver polished broadcast-quality experiences across the campus.

What You’ll Do:

• Events experience is essential to this role. It is preferred that you hold Industry qualifications including technologies involving DANTE, Yamaha DM7, Q-SYS, Blackmagic (including ATEM products). Previous experience with such products is essential, as well as Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment.
• You will be required to operate a variety of event types:  from a smaller local scale, up to full auditorium events where the system would be dialed into a global call and broadcasted across the company.
• Conducting pre-event checks and post-event breakdowns is part of the experience needed.
• On-site support for larger scale events where external event agencies will be interfacing to and utilizing the “house” equipment which is already installed on-site.
• Must have an ability to work closely with our client's Meetings and Events Team, both coordinating the event before, during, and after.
• Maintenance of the events equipment as well as liaising with Break Fix resources for incidents. Coordinating your time to ensure event requests and standards are met.
• Supporting live, hybrid, and recorded corporate events, executive presentations, and employee communications.
• Operating and maintaining production studio equipment, event technologies, and enterprise AV systems.
• Setting up and operating professional camera, audio, lighting, and video production equipment.
• Supporting live streaming, recording, switching, and content capture for internal and external events.
• Preparing production environments, conducting equipment testing, and troubleshooting technical issues before and during events.
• Partnering with the client’s Communications, Workplace Technology, Facilities, Security and external vendors to deliver successful productions.  Strong contract/vendor relationships.
• Maintaining production equipment, media assets, and technical documentation.
• Recommending improvements to production workflows, technology standards, and the overall event experience.

What You’ll Bring:

Education & Certifications:

•  High School Diploma or GED required

Some combination of the following certifications is preferred:

• AVIXA CTS
• Q-SYS certifications
• QSC certifications
• Blackmagic Design certifications or equivalent
• ATEM related certifications
• DANTE certifications or equivalent
• Audio DSP-related certifications
• Networking/IT-related certifications
• Client relations-related training/certifications

Required Skills/Qualifications:

• 5+ years supporting live events, broadcast, film, or production environments (including AV-over-IP).
• Experience operating professional production equipment.
• Experience with live streaming and recording technologies.
• Expert user of analogue and digital sound mixing desks (i.e. Yamaha digital mixers – DM7, TF1).
• Proficient in sound reinforcement techniques and technologies (lapel and handheld microphones, headsets, etc.) for corporate events.
• Experience with professional lighting, camera systems and PTZ cameras.
• Audio mixing, wireless microphone systems, and lighting systems.
• Video switching and production workflows.
• Experience with MS TEAMS and ZOOM meeting UC platform support.
• Microsoft TEAMS Rooms (MTR) and hybrid event technologies
• Strong troubleshooting and executive level (white glove) customer service skills.
• Experience with Digital Signal Processing technologies and configuration.
• Advanced video editing skills (Grass Valley EDIUS Pro, Adobe, DaVinci Resolve, etc.) including exposure to AI generated video production techniques.

Desired Skills/Qualifications:

• Highly skilled in event management, event scheduling, and resource management.
• Planar LED wall systems support knowledge
• Experienced in Audio networking (DANTE).
• Experienced in Video switchers (Blackmagic Constellation, Extron).
• Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware).
• Motion graphics or post-production experience
• Adobe Premiere Pro or similar editing software
• Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves
• Mixing consoles: Yamaha DM7, Yamaha TF1
• Video editing software: DaVinci Resolve
• Very good knowledge of VC systems (Logitech, Poly, Cisco, Microsoft Teams, ZOOM etc.) and use of AV bridges and interfaces.
• Skills and understanding of IT related technologies.
• Knowledge/experience of live events/studio lighting and related systems.
• Experience in use of ticketing systems – specifically Service Now.