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Client Relations Associate Jobs in Schenectady, NY

Hilton Albany

Conference Service Manager

Albany, NY · On-site

$70K - $72K/yr

... ensuring client satisfaction by successfully meeting conference goals. RESPONSIBILITIES ... Associate's degree preferred * Excellent communication, presentation and listening skills

Accenture

SAP Platform Security Manager

Albany, NY · On-site

Manages small teams and/or work efforts at a client or within Accenture. The Work (Role ... Knowledge of internal controls, with relation to SAP Security and SAP Access/Process Controls

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Client Relations Associate information

See Schenectady, NY salary details

$24.2K

$45.6K

$64.8K

How much do client relations associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client relations associate in Schenectady, NY is $45,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $48,400.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.
What are the most commonly searched types of Client Relations jobs in Schenectady, NY? The most popular types of Client Relations jobs in Schenectady, NY are:
What job categories do people searching Client Relations Associate jobs in Schenectady, NY look for? The top searched job categories for Client Relations Associate jobs in Schenectady, NY are:
What cities near Schenectady, NY are hiring for Client Relations Associate jobs? Cities near Schenectady, NY with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 15% Part Time, 3% Temporary, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,560 per year, or $21.9 per hour.

Conference Service Manager

Hilton Albany

Albany, NY • On-site

$70K - $72K/yr

Full-time

Re-posted 18 days ago

Job description

CONFERENCE SERVICES MANAGER

SUMMARY

Reporting to the Director of Sales & Marketing, this position is responsible for managing conferences and group events contracted through the sales department. The Conference Services Manager details and manages the overall conference functions, ensuring client satisfaction by successfully meeting conference goals.

RESPONSIBILITIES:

  • Completes BEOs for all group banquet functions & meeting rooms.
  • Up-sells whenever possible through suggestive selling to the group leader.
  • Provides banquet menu information and package information to the guest.
  • Assist the banquet staff as required to meet our guests' needs.
  • Attends all special familiarization tours and special outings as requested by the Director of Sales.
  • Responsible for Food and Beverage forecast of events booked. Maintaining forecast accuracy as the event materializes
  • Proactively identifies operational challenges with the group and works with the hotel staff and customers to solve these challenges and/or develop alternative solutions.
  • Required to participate in the Sales office coverage as assigned.
  • Performs all other assigned duties to assist in efficient departmental operation.

EDUCATION AND EXPERIENCE:

  • 3-4 years previous experience in hotel/conference/hospitality industry
  • Previous experience in conferences and events is required
  • Knowledge of Windows, Word/Excel
  • Experience with OnQ and Delphi preferred
  • Associate's degree preferred
  • Excellent communication, presentation and listening skills
  • Computer skills including Microsoft Office, and database applications required
  • Ability to clearly communicate with proper grammar in English with guests/visitors and hotel
  • Ability to compute basic mathematical calculations
  • Previous training in guest relations preferred

PHYSICAL JOB REQUIREMENTS:

  • Carrying, lifting, pushing and/or pulling items
  • Frequently standing up and moving around the facility

Hilton Albany is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.  

This position pays $70,000 to $72,000 annually based on experience.

To apply, please use the following URL:

https://careers.hireology.com/hiltonalbany/728112/description

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