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Client Relations Associate Jobs in Indiana, PA (NOW HIRING)

Client Relations Associate information

See Indiana, PA salary details

$22.8K

$43K

$61.2K

How much do client relations associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client relations associate in Indiana, PA is $43,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $45,700.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the most commonly searched types of Client Relations jobs in Indiana, PA?

The most popular types of Client Relations jobs in Indiana, PA are:

What cities near Indiana, PA are hiring for Client Relations Associate jobs?

Cities near Indiana, PA with the most Client Relations Associate job openings:

Infographic showing various Client Relations Associate job openings in Indiana, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $43,036 per year, or $20.7 per hour.

Credit Analyst - SBA Underwriting

First Commonwealth Financial

Indiana, PA • On-site

Full-time

Re-posted 12 days ago


First Commonwealth Bank rating

8.1

Company rating: 8.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

65th of 171 rated banks


Job description

Promotes First Commonwealth’s asset quality through unbiased, accurate, thorough and timely risk assessment which is accomplished by analyzing financial statements and related credit data. Prepares organized and comprehensive reports which assess the credit-worthiness of a loan request and provide the appropriate authority with the necessary information to make an informed lending decision. Prepares organized and comprehensive reports for existing loan relationships which assess the continued credit-worthiness of the client. Assist in the development of FCB’s credit culture through projects and reporting related to credit quality, portfolio quality and policy and procedures.
Essential Job Responsibilities__________________________________
1. Performs tasks for the credit analysis process.
a. Conducts credit investigations and analyzes credit information pertaining to loans.
b. Breaks down the balance sheet and income statement accounts; analyzes the results and compares the current financial results to the prior financial periods.
c. Prepares reports to summarize analysis of borrowers’ financial condition and capacity to repay debt. Prepares loan request submissions for various Loan Committees or other approving authorities.
d. Prepares projections on income, sales, expenses and net worth of the client with the credit report or for a request by the lender or management.
e. Values collateral when necessary, reviews appraisals and assesses collateral coverage.
f. Assigns Risk Ratings.
g. Follows assigned portfolio or accounts for updated financial statements or other relevant information to assess borrower credit quality through the quarterly triage process.
h. Assists loan officers in gathering information relevant to analyzing the borrower.
i. Prepares reports on problem assets for the Criticized Asset Committee.
j. Participates or assists in projects or tasks necessary for the Credit Administration function.
k. Ensures that all credit analysis activities are conducted in accordance with prescribed lending policy.
2. Achieves goals assigned to the Credit Analyst as part of the department’s annual operating plan.
3. Adheres to the Credit Analysis department’s Service Level Agreement with the Commercial Services and Consumer Services business line.
Bona Fide Occupational Qualifications___________________________
1. A Bachelor’s degree in Accounting/Finance/Economics or a related field of study or equivalent experience; preferred specialized financial analysis training. A minimum of two (2) years related experience as an Associate Credit Analyst or equivalent experience with another financial institution.
2. A thorough knowledge of commercial lending and loan review regulations and banking regulations, procedures, and operations.
3. Advanced ability to analyze financial statement data and distill conclusions
4. Strong communication skills across all bank platforms including peers, management and outside customers.
5. A strong knowledge of accounting and financial analysis techniques and ability to use these skills to perform financial modeling including but not limited to discounted cash flow techniques and projected forecasted cash flow.
6. Proficient ability to use Microsoft Office programs and banking software.
7. Strong reading, writing, and grammar skills; superior analytical and mathematical skills; proficient communicative and interpersonal relations skills.
8. Ability to multitask under tight deadlines, strong time management skills.
9. Thorough knowledge of bank policy and procedures, as well as bank regulations.


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