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Client Relations Associate Jobs in Downers Grove, IL

Village of Niles, IL

Guest Relations Associate

Niles, IL · On-site

$17.38 - $22.59/hr

Guest Relations Associate FAMILY SERVICES DEPARTMENT ABOUT THE ROLE Join our team and become one of ... Protects the confidentiality of client information as required by HIPAA, demonstrates cultural ...

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Alpha IR Group

Investor Relations Associate

Chicago, IL · On-site

$60 - $80/hr

We are looking for strategic thinkers IN CHICAGO that are dedicated to delivering exceptional client service. We have Associate/AVP positions open if you have 5-10+ years of investor relations ...

Cabela's

Customer Relations Associate

Bolingbrook, IL · On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care ...

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Omnicom

Associate, Client Experience

Chicago, IL · Hybrid

$41K - $51K/yr

Public Relations TBD $53,000-$58,000 Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or ...

Omnicom Group Inc.

Associate, Client Experience

Chicago, IL · On-site

$41K - $51K/yr

Public Relations TBD $53,000-$58,000 Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Downers Grove, IL

Client Relations Associate information

See Downers Grove, IL salary details

$24.9K

$47K

$66.8K

How much do client relations associate jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client relations associate in Downers Grove, IL is $46,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $49,900.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the most commonly searched types of Client Relations jobs in Downers Grove, IL?

The most popular types of Client Relations jobs in Downers Grove, IL are:

What job categories do people searching Client Relations Associate jobs in Downers Grove, IL look for?

The top searched job categories for Client Relations Associate jobs in Downers Grove, IL are:

What cities near Downers Grove, IL are hiring for Client Relations Associate jobs?

Cities near Downers Grove, IL with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Downers Grove, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $46,979 per year, or $22.6 per hour.

Client Relations Associate - Oakbrook Terrace, IL

Advisor Talent Solutions

Oakbrook Terrace, IL

$39K - $49K/yr

Full-time

Posted 21 days ago

Job description

Client Relations Associate
Our client is a growing financial services firm in the Oakbrook Terrace, IL area that is looking for a professional, organized, and client-focused Client Relations Associate to join their team.
This is a highly visible role where you will serve as one of the first points of contact for clients, prospects, and callers. You’ll be responsible for creating a warm, professional experience from the first interaction while helping manage a high volume of calls, coordinate communication, support the front desk, and keep the office running smoothly.
For someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering an exceptional client experience, this is an opportunity to join a professional organization with training, development, and opportunities for growth.
Why This Opportunity Stands Out
Our client places a strong emphasis on creating an outstanding client experience. This position is not simply about answering phones — you will play an important role in how clients and prospects experience the firm.
You’ll be trusted to manage incoming calls, help clients with questions, coordinate appointments, maintain accurate records, and ensure messages and follow-up items get to the right people. You’ll also serve as a backup to the front desk, greeting clients and guests when they arrive at the office.
The ideal person will bring a warm, welcoming personality, exceptional phone skills, strong organization, and a genuine desire to help people.
What We’re Looking For
Our client is looking for someone who is professional, personable, organized, and comfortable working in a time-sensitive, high-volume environment. The ideal candidate enjoys interacting with people and can maintain a high level of service even when priorities are changing quickly.
What You’ll Do:
In this role, you will serve as an important part of the firm's Client Relations team. Responsibilities include:
  • Serving as an initial point of contact for clients, prospects, and other callers.
  • Answering and managing a high volume of incoming calls in a timely and professional manner.
  • Routing calls to the appropriate person or department and taking accurate messages when necessary.
  • Providing exceptional customer service and assisting callers with questions or needs.
  • Prioritizing urgent calls and ensuring inquiries are addressed appropriately.
  • Maintaining detailed and accurate records of incoming calls, messages, and outcomes.
  • Entering relevant information into the firm's CRM system.
  • Retrieving and managing voicemail messages and ensuring appropriate follow-up.
  • Providing administrative support to various departments, including data entry, filing, scanning, photocopying, and other general office tasks.
  • Serving as a backup to the front desk by warmly greeting and directing clients, guests, and employees.
  • Assisting with general questions about the company's products and services.
  • Serving as a knowledgeable and helpful resource for clients and callers.
  • Providing backup support for scheduling client and prospect appointments and meetings.
  • Managing calendars and communicating appointment changes or cancellations.
  • Working closely with the Client Relations team and Office Manager to ensure a seamless client experience.
Qualifications Include:
  • Prior experience in client relations, customer service, or a role focused on creating a strong client experience.
  • Exceptional phone skills and professional communication style.
  • Strong verbal and written communication skills.
  • Warm, welcoming, and outgoing personality.
  • Genuine, caring, client-first attitude.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a time-sensitive environment.
  • Ability to adapt to changes without compromising the quality of work.
  • Experience with calendar and CRM management.
  • Proficiency with Microsoft Office Suite and the ability to learn new software quickly.
  • Comfortable working with phone systems, filing, faxing, scanners, and general office technology.
  • Professional appearance and demeanor.
  • Hospitality, concierge, or client service experience is preferred but not required.
  • Ability to work in person in Oakbrook Terrace, IL.
Ideal Fit
This could be a great fit for someone who:
  • Loves interacting with people and creating a positive first impression.
  • Takes pride in providing outstanding client service.
  • Has a naturally warm, welcoming, and caring personality.
  • Is confident and professional on the phone.
  • Thrives in a fast-paced, high-volume environment.
  • Is highly organized and detail oriented.
  • Can juggle multiple priorities without losing track of important details.
  • Enjoys being part of a team and supporting those around them.
  • Has a hospitality, concierge, client service, or customer-facing background.
  • Wants to join an organization that provides training, professional development, and opportunities for growth.
Schedule and Work Environment:
  • This is a full-time, in-person position based in Oakbrook Terrace, IL.
  • Monday – Thursday: 11:00 a.m. – 7:00 p.m.
  • Friday: 9:00 a.m. – 5:00 p.m.
Why Join?
This is an opportunity to join a professional financial services organization where the client experience is a major part of the firm's success. If you are someone who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a team where professionalism, service, and attention to detail matter, this could be an excellent next step. The firm also provides on-the-job training and professional development opportunities, giving the right person the chance to continue growing within the organization. If you have strong client service and phone skills, enjoy working in a fast-paced environment, and are passionate about creating an exceptional client experience, we would like to hear from you.

Apply