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Client Relations Associate Jobs in Gurnee, IL (NOW HIRING)

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Supervise, coach, train, and develop client relations associates, field service and depot service technicians. * Manage day-to-day service operations, including call center management, escalations ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Gurnee, IL

Client Relations Associate information

See Gurnee, IL salary details

$24K

$45.2K

$64.3K

How much do client relations associate jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client relations associate in Gurnee, IL is $45,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the most commonly searched types of Client Relations jobs in Gurnee, IL?

The most popular types of Client Relations jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Client Relations Associate jobs?

Cities near Gurnee, IL with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Gurnee, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Bilingual (Spanish) Client Relations Associate

Lincolnshire, IL • On-site

zahgroup
See more jobs at zahgroupexternal

$21 - $24/hr

Full-time

Posted 13 days ago

Job description

Under close supervision, the Client Relations Associate is responsible for responding to customer inquiries and processing customer orders. This position is also responsible for issuing return authorizations and processing charge backs and promotion payments.
  • Answer customer inquiries of routine scope and complexity via phone or email in a timely matter. Follow up with customers and escalate inquires/requests to the Supervisor as needed.
  • Process orders and ensure all appropriate promo codes and promotion attributes are applied. Process special orders as requested.
  • Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt with the proper approvals.
  • Investigate and process all charge backs within 30 days of receipt. Escalate any charge backs past 30 days to the Supervisor.
  • Process claims as required. Review Claims Management System errors to ensure Standard of Performance requirements are met and errors are limited.
  • Process promotion payment (coop) as needed. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request.
  • Cross train and provide assistance to team members as needed.
  • Maintain accurate account customer profiles.
  • May set up new accounts and update customer information in the system for the Canada and International database.
  • Perform other duties as required within the nature and level of work.
Qualifications
  • High School diploma required. Bilingual required. Experience with PRMS, AS400, BOSS, or Varsity preferred.
  • Proficient in MS Office suite of applications. Must be able to multitask, manage shifting priorities, and work independently and with others. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written.

Salary range: $21-$24

Physical Demand Requirements
 
Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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