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Client Relations Associate Jobs in Congerville, IL

Surge Staffing

Bilingual Talent Advisor

Normal, IL · On-site

$23 - $24/hr

Deliver superb customer service to clients and temporary associates * Must have at least 1 year of ... fulfill client orders in a timely manner * Recruit, conduct interviews and follow-up with ...

Surge Staffing

Bilingual Talent Advisor

Normal, IL · On-site

$23 - $24/hr

Deliver superb customer service to clients and temporary associates * Must have at least 1 year of ... fulfill client orders in a timely manner * Recruit, conduct interviews and follow-up with ...

COFCO

Commercial Furniture Dealer Designer

Peoria, IL · On-site

$55K - $75K/yr

Advise on and negotiate project design details in relation to proven practices, standards, and ... client experience. Requirements Qualifications - Education and Experience Required : * Associates ...

Henricksen

Commercial Furniture Dealer Designer

Peoria, IL · On-site

$55K - $75K/yr

Advise on and negotiate project design details in relation to proven practices, standards, and ... client experience. Requirements Qualifications - Education and Experience Required : * Associates ...

Stange Law Firm

Attorney/Lawyer

Peoria, IL · Hybrid

$90K - $120K/yr

... relations law. This position is based in our Springfield office and serves clients throughout ... Client referral bonuses * Clearly defined annual billable-hour goal of 1,500 hours Exceptional ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Congerville, IL

Client Relations Associate information

See Congerville, IL salary details

$24K

$45.2K

$64.3K

How much do client relations associate jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client relations associate in Congerville, IL is $45,223.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $48,000.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What cities near Congerville, IL are hiring for Client Relations Associate jobs?

Cities near Congerville, IL with the most Client Relations Associate job openings:

Client Relations Associate jobs near you

Bilingual Talent Advisor

Normal, IL • On-site

Surge Staffing
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Surge Staffingexternal

$23 - $24/hr

Full-time

Posted 6 days ago

Job description

Surge Staffing is seeking a Bilingual Talent Advisor (English and Spanish) with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

Entry Level Customer Service Representative/Sales
***This is a Bilingual position (English and Spanish)***


PRIMARY FUNCTIONS & RESPONSIBILITIES:

  • Deliver superb customer service to clients and temporary associates
  • Must have at least 1 year of sales experience
  • Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
  • Recruit, conduct interviews and follow-up with candidates and temporary associates
  • Successfully and strategically match employee skill sets to customers' hiring needs
  • Assist in the development of business leads & retention of current clientele
  • Act as a professional and reliable liaison between temporary associates and clients
  • Maximize billable hours to increase market share and branch profits
  • Perform a variety of administrative tasks that support the overall mission of quality performance.
  • Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
  • Present customers with additional Surge Staffing products and services
  • Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
  • Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
  • Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
  • Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS:

  • Must be able to read, speak and write in English and Spanish
  • High school diploma required; or equivalent work experience/education greatly preferred
  • Must have sales experience at least 1 year
  • Previous experience in a supervisory or leadership role a plus
  • Previous experience in sales, human resources, or a service industry recommended
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
  • Ability to travel to various locations and customer sites as needed; reliable transportation a must
  • Ability to work effectively and efficiently independently as well as in a group setting
  • Sales-minded, team-oriented and exceptionally calm under pressure


EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

IND1

Employment Type: FULL_TIME

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