Client Relations Associate Jobs in Cleveland, OH

Parkhurst Dining is a family-owned and operated company that provides culinary, dining and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, & served with a smile. This culinary experience is uniquely and authentically Parkhurst. If you’ve been searching for a place where you can do what you love, love what you do and have room to grow, consider joining our team! Parkhurst Dining is part of Eat’n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store. 

JOB SUMMARY

The catering manager is responsible for overseeing a budget and catering accountability for one complex location or across a whole unit if volume is less than $100K. This individual meets with customers and creates plans with the culinary team for their events, including menu, number of guests, timeline, and pricing. This role also leads and assists chefs and team of catering assistants before and after a catered event. Other responsibilities include developing catering systems conducive to growth, innovation, and excellence in customer service, planning menus in accordance with customer expectations and budget, managing cost control and collection agent, and verification and billing of all sales and proper reporting.

ESSENTIAL FUNCTIONS

Guest & Client Relations:

• Visits all catered events throughout the day to assess service and customer satisfaction levels. Evaluates customer suggestions and implements changes as needed.
• Builds and maintains excellent customer relations by greeting customers by name when possible, listening and acting on requests, developing and offering special theme meals or holidays special.
• Continuously measures customer satisfaction and quality outcomes and works to improve those outcomes.
• Develops and maintains good working relationships with all staff members.

Financial Results:

• Maintains all costs for services provided within budget, which includes recording meal counts and sales of catered events.
• Prepares daily and weekly sales and cost reports, reviewing financial performance at least monthly with the General Manager or Director.
• Properly bills for catered events per policy.
• Designates and assigns all pricing considerations to balance revenue opportunities with customer satisfaction.

Qualifications:

• Eight or more years of professional experience with five or more years in a catering management role.
• Strong planning and organizational abilities; ability to meet deadlines.
• Strong leadership, communication, and team management skills.
• Proficiency in Microsoft software programs.
• Bachelor’s or Associate’s degree in Hospitality Management, Culinary, or related field.

Benefits:

• FREE meal during your shift.
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development with Smile Universe.
• Eligibility for 401k, vision, dental, and medical plans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.