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Client Relations Manager Jobs in Cleveland, OH (NOW HIRING)

Tremco

Client Relations Specialist

Beachwood, OH · On-site

$56K - $66K/yr

Client Relations Specialist The Client Relations Specialist serves as the liaison with the company ... Day-to-day communication with customers / clients, answer questions, manage conflicts and collect ...

Kop-Coat, Inc.

Client Relations Specialist

Beachwood, OH · On-site

$56K - $66K/yr

The Client Relations Specialist serves as the liaison with the company's customers, developing ... Day-to-day communication with customers / clients, answer questions, manage conflicts and collect ...

Midwest Energy

Client Service Manager

Independence, OH · On-site

Work closely with various divisions within the organization to assure proper client relations and ... within a relationship management, client service or marketing experience capacity Strong ...

New

Midwest Energy

Client Service Manager

Independence, OH · On-site

Work closely with various divisions within the organization to assure proper client relations and ... within a relationship management, client service or marketing experience capacity Strong ...

New

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All JobsClient Relations JobsClient Relations Manager JobsClient Relations Manager Jobs in Cleveland, OH

Client Relations Manager information

See Cleveland, OH salary details

$28.1K

$55.7K

$95K

How much do client relations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client relations manager in Cleveland, OH is $55,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $63,000.00 per year, depending on experience, location, and employer.

What does a client relations manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What are some common challenges faced by client relations managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

What are the key skills and qualifications needed to thrive as a client relations manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

How much does a client relations manager make?

The average salary for a client relations manager in the United States ranges from $60,000 to $100,000 per year, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong communication and relationship management skills are essential for success.

Is a client relations manager a good job?

A client relations manager is a role focused on maintaining and improving relationships with clients, often requiring strong communication, problem-solving, and interpersonal skills. The job can offer opportunities for advancement, a collaborative work environment, and a steady salary, but it may also involve handling challenging client situations and meeting performance targets.

What are the most commonly searched types of Client Relations jobs in Cleveland, OH?

The most popular types of Client Relations jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Client Relations Manager jobs?

Cities near Cleveland, OH with the most Client Relations Manager job openings:

Client Relations Manager jobs near you
Infographic showing various Client Relations Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $55,652 per year, or $26.8 per hour.

Client Relations Specialist

Tremco

Beachwood, OH • On-site

$56K - $66K/yr

Other

Medical, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Tremco CPG rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Client Relations Specialist

The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a specific product or service.

Duties and Responsibilities:

  • Ensure both the company and clients adhere to contract / specs
  • Day-to-day communication with customers / clients, answer questions, manage conflicts and collect feedback and escalate as appropriate
  • Maintain up-to-date knowledge of company products and services
  • Effectively provide client support and communication
  • Facilitate inter departmental communication to provide effective client support
  • Build, maintain, and strengthen relationships between the company, reps and clients by providing optimal service
  • Assist sales team with identifying opportunities to up-sell / cross sell services and products
  • Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
  • Liaise between customers, contractors, sales reps and appropriate personnel
  • Interacts with customers including contractors to provide support and information on an assigned product or service
  • Ensures that appropriate actions are taken to resolve customers, contractor or sales representative problems and concerns
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
  • Uses knowledge of a specific product, service, or other assigned area of expertise to validate customers orders and correct as necessary for proper delivery
  • Be familiar with other product and services to support staff of Client Relation Specialists
  • Collaborate with customer service personnel, product management department, service departments and/or sales representatives to streamline information and orders
  • Performs other related duties as assigned
  • Collaborate with regional sales resources to improve their customer service experience
  • Escalate issues or situations as appropriate
  • Understand contractor, sales representative and customer perspectives to improve their order experience
  • Build relationships directly with contractors, sales representatives, customers and internal staff

Experience and Education:

  • 1 to 2 years experience and/or training in this type of work
  • High School Diploma or GED
  • Strong verbal and excellent written communication skills; strong attention to detail
  • Excellent time management skills
  • Excellent customer service skills
  • Ability to develop working relationships at multiple levels of the organization
  • Collaborative team player with the ability to build consensus
  • Proficient with Microsoft Office Suite and SAP
  • Ability to handle change and ambiguity
  • Effective in a fast paced environment
  • Ability to be self-directed and motivated
  • Ability to work at a focused and continuous pace

The salary range for applicants in this position generally ranges between $56,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Benefits:

Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Identification 12464

Job Category Sales Support / Customer Service

Posting Date 10/07/2025, 09:00 PM

Job Schedule Full time

Locations 3735 Green Rd, Beachwood, OH, 44122, US (Hybrid)

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