Client Program Manager Jobs in West Bloomfield, MI

We are seeking a highly organized and experienced Project and Program Manager to lead both individual client projects and/or a portfolio of client projects and programs. The successful candidate will be responsible for not only overseeing the planning, execution, monitoring, and closing of client projects but also for the coordination and administration of multiple related projects directed toward strategic business and organizational objectives. This role involves managing project scope, project management team, implementation team, budget, and stakeholders to ensure success while also ensuring that program goals are met in areas including customer satisfaction, budget, quality, and team performance.

About the Role

In the role of Program Manager, you will:

• Develop and oversee project plans and program strategies, including setting project goals, objectives, timelines, and milestones.

• Create, manage, and align project teams, overseeing project management teams to ensure program-level objectives translate into high-quality project deliverables that meet or exceed stakeholder expectations within agreed parameters.

• Communicate effectively with stakeholders at all levels to understand project and program requirements, ensuring their satisfaction and strategic alignment.

• Prepare and share high-level stakeholder updates, including key program milestones, timelines, and overall budgets.

• Manage project and program budgets, including tracking expenses, forecasting costs, and ensuring compliance with financial constraints across multiple projects.

• Monitor project progress and program performance, adjusting plans and strategies as needed to ensure success and alignment with client goals.

• Identify, assess, and mitigate risks and issues that may impact project success or program outcomes.

• Develop, implement, and continuously improve project management tools, processes, and program management frameworks to ensure efficiency, effectiveness, and foster innovation.

• Evaluate both project and program performance, providing recommendations for improvement and reporting to senior management.

About You

You are a fit for the role of Program Manager if you have/are:

• Fluent in both written and spoken English.

• Able to work on hybrid in-office schedule with an expectation of 2-3 days per week and as required, highly preferred.

• Ability to support global teams and clients as needed.

• Able to support global time zones including US, European, and IST time zones.

• 10+ years in client project management, with at least 5 years in a program management or similar strategic role leading client-facing technology projects; includes a proven track record of successfully managing projects from inception to completion, and advanced experience managing complex program portfolios with multiple simultaneous projects and teams.

• Direct experience leading or overseeing project management for ONESOURCE product suite across practices.

• Excellent communication, stakeholder management, negotiation, and collaboration skills, with experience facilitating across diverse teams, resolving conflicts, and building consensus.

• Strong leadership skills to motivate, influence, and manage cross-functional teams and inter-project dependencies effectively.

• Advanced problem-solving, decision-making, and analytical skills to anticipate and avert issues before they arise.

• Proficiency with a range of project and program management software and other relevant tools.

• Agile and Scrum project management methodology experience, with the ability to adapt and apply both waterfall, agile, and hybrid practices to various types of projects and programs.

• Ability to create and interpret reporting, dashboards, and project-level and program-level trends and insights.

• Strong business acumen with the ability to understand and align project and program outcomes with business strategy.

• Bachelor's degree in a related field or equivalent experience, with a preference for an advanced degree in business or a related discipline.

• Knowledge of industry-specific regulations and compliance standards relevant to the organization's sector.

• Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment.

• A history of continuous learning and professional development in project and program management as well as leadership and strategic management.

• Comfortable navigating ambiguity and change.

• Experience working in a global environment with remote colleagues and clients.

• Nice to have: Certification in project and program management.

Please note that this job description is not exhaustive and may be updated or modified as needed. If you have any questions or would like more information about the position, please do not hesitate to ask. Thank you for considering this opportunity to join our team!

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com