Client Program Manager Jobs in Temecula, CA (NOW HIRING)

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Registered Nurse Supervisor role, you'll provide direct supervision and clinical leadership to Licensed Vocational Nurses, Certified Nursing Assistants, and the interdisciplinary care team within a recuperative care/medical respite setting serving individuals experiencing homelessness with complex medical, psychiatric, and substance use recovery needs. This role additionally oversees and conducts referral screening and intake coordination and processes to ensure appropriate admissions and continuity of care. Additionally, supports staff in promoting client stability and preventing hospital admissions, readmissions, and system disengagement through guidance in outreach, advocacy, health education, and coordination of care across multiple service domains. In collaboration with the Program Manager, the nursing supervisor ensures consistent delivery of high-quality general nursing services in alignment with the mission and standards of Interfaith Community Services.

• Provide direct supervision, leadership, and clinical oversight to nursing staff, including Licensed Vocational Nurses and Certified Nursing Assistants
• Screen referrals and coordinate intakes from inquiries received from the Veterans Affairs (VA) Medical Center, local contracted hospitals, Medi-Cal Managed Care Plans and other partnering agencies 
• Determine whether referred individuals are medically and psychiatrically stable for safe on-site admission, including evaluation of neurological status and level of consciousness.
• Plan, prioritize, and assign general healthcare tasks to clinical support team members to ensure effective workflow and quality care delivery
• Support staff in managing high-acuity cases, crisis situations, and complex client needs 
• Assist in creating, implementing, and maintaining nursing policies and procedures to foster a structured, compliant, and positive work environment
• Manage medication support processes; ensure clear communication with the nursing and program inter-disciplinary team members to prevent medication related errors
• Serve as a primary point of communication between clients, nursing staff, and medical providers to ensure coordinated care
• Oversee client admissions, care progression, and discharge processes to ensure safe and appropriate transitions
• Provide ongoing education to staff by maintaining knowledge of current trends and best practices in nursing within a recuperative care/medical respite setting
• Encourage adherence to the highest standards of client care, safety, and professional practice
• Monitor, evaluate, and support staff performance through regular coaching, feedback, and formal performance reviews
• Assist in recruitment, onboarding, training, and retention of nursing staff
• Ensure staff compliance with clinical protocols, regulatory standards, and organizational policies, including HIPAA requirements
• Maintain oversight of client and employee records to ensure accuracy, confidentiality, and quality standards
• Facilitate team communication, lead or participate in case reviews, and contribute to multidisciplinary team meetings
• Identify training needs and coordinate ongoing staff development opportunities
• Address performance concerns in collaboration with the Program Manager, including documentation and corrective action as needed
• Provide guidance to newly licensed RNs, LVNs, CNAs, staff, interns, and volunteers
• Assist with training and educate staff and clients on medical-related topics
• Participate in quality improvement initiatives and collect client care metrics for process improvement measures to promote optimal client care
• Maintain accurate, timely, and confidential documentation in compliance with agency and regulatory standards
• Complete assigned trainings and policies in a timely manner
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the recuperative care program. They will provide daily supervision of tasks as well as direction and Interfaith leadership to the team. They are responsible for recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the Lead Volunteer Coordinator in recruiting new volunteers to help further their capacity to serve clients 

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor of Science in Nursing, required
• An Active CA Registered Nurse License, required
• Two-Five years of clinical nursing experience, required
• Two-Five years of experience working in a Social Services, nonprofit, community health or residential care setting, required
• Two-Five years of experience in a supervisory role or a role with increasing responsibility in behavioral health, homeless services, or medical respite, required
• Experience working with people experiencing homelessness, severely mentally ill, medically fragile and substance use and population, preferred 
• Basic Life Support (BLS) for healthcare providers (American Heart Association preferred) to be completed within three (3) months of hire
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Strong clinical assessment and patient care skills 
• Strong clinical judgment and ability to manage high-acuity cases. 
• Ability to apply methods and techniques of professional nursing 
• Requires knowledge and support of "Housing First" philosophy and strategies, as well as low-barrier shelters model 
• Strong working knowledge of the grants and contracts 
• Knowledge of all guidelines and regulations in the Americans with Disability Act  
• Ability to establish and maintain professional boundaries with clients 
• Ability to identify problems, and research and recommend resolutions 
• Ability to react calmly to emergency situations  
• Excellent communication skills, particularly listening, mediation, and writing skills  
• Possess strong organizational skills with ability to meet a demanding workload  
• Creative thinker/adaptive personality  
• Sensitivity to cultural and socioeconomic characteristics of population served  
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints 
• Ability to manage multiple priorities in fast-paced environments. 
• Ability to work independently and as part of a multidisciplinary team. 
• Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention 
• Demonstrated experience managing multiple staff, and working with a collaborative team to drive successful projects to completion  
• Working Knowledge of MS Office (Word, Excel, and Outlook)  
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization  
• Work with spirit of teamwork, cooperation and a sense of urgency  
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information  
• Ability to work on tasks in an efficient, thorough, and prioritized manner  
• Ability to work quickly, accurately and independently  
• Ability to anticipate needs, prioritize work and solve problems  
• Knowledge of community and social service agencies 
• Knowledge of adult development  
• Must have excellent written and verbal communication skills 
• Must be highly organized and demonstrate attention to detail 

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 

• Must be able to perform work in an office setting 
• May be subjected to adverse conditions, including contact from hostile people 
• Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids  
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis 
• Occasionally lifts, carries and balances objects weighing up to 30 pounds 
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies 
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking 
• Occasionally is required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace 
• The noise level in the work environment is usually low 

Location: Onsite/Escondido

Hours: Monday-Friday: 8am-5pm

Salary: $106,830-$130,570

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays - 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.