Client Program Manager Jobs in Norwich, VT (NOW HIRING)

The Senior Program Support Assistant serves in a critical front-line role within the PSU Counseling Center, combining administrative coordination with quasi-clinical responsibilities. This position conducts initial student client screenings using structured interviews and behavioral observations to assess risk levels, including potential harm to self or others, and triages cases to determine urgency of care in consultation with clinical staff.

The role manages high-volume scheduling and service coordination—over 3,200 client service hours per semester—for a multidisciplinary team of licensed clinicians and trainees, ensuring timely access to care, including urgent and crisis situations. It requires strong adaptability to shifting priorities and non-standard work hours driven by emergent student needs.

Job Duties:

• Serve in a quasi-clinical assessment role, screening client students at initial contact using semi-structure interview questions, behavioral observations (e.g. affect, speech, nonverbal communication) triaging and making judgements about the level of threat to determine urgency to be seen based on clinical signs such as suicidal ideation, homicidal risk, thoughts of harm to self or others; consults with director/clinicians as appropriate.
• Coordinates over 3200 client service hours per semester for student clients, 8 licensed clinicians, and up to 3 unlicensed practicum/internship trainees/students, taking into account the level of urgent needs.
• This position requires flexibility in the work schedule due to the unpredictability of emergent needs for students in crisis. (i.e. working with students in crisis does not fall neatly into a standard 8:00- 4:30 with break for lunch).
• This position requires a high degree of confidentiality in accordance with HIPPA and FERPA.
• This position requires risk management not only for the student/client but also for the safety and security of the Counseling Center staff, the University, and the Community.
• Consultation with Frost House staff (e.g. Title IX Coordinator), faculty, staff, parents/guardians, Health Services, University Police, and other community partners Lakes Region Mental Health Center.
• Data management: Managing Titanium, the software for scheduling, records, and data management for 8 licensed clinicians and up to 3 unlicensed practicum/internship trainees/students, and 3200 hours for routine and emergency walk-in and on-call coverage; Scanning clinical/medical documentation and uploading to client chart in Titanium; Ensuring clients complete appropriate forms and upload to client chart.

Minimum Qualifications:

• High school graduation and five years of related experience involving progressive responsible duties requiring discretion and independent judgment or Associate's Degree and three years of related experience or a combination of higher education and related experience equal to five years
• Ability to adjust and prioritize in continually changing work environment.
• Willingness to do what is needed to get the job done in response to student client emergencies (e.g. staying late on a weekday, rescheduling a lunch).
• Willingness to take campus-sponsored work-related short courses.
• Understanding of programming terminology and familiarity with computer-based procedures.
• Experience in public relations, marketing, telecommunications or electronics as specified by department.
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
• Work experience in a college/university environment.

Preferred Qualifications:

• Associate's degree.
• Strong organizational skills and the ability to work independently.
• Experience in a mental health setting.
• One year of experience in clerical/office support work, or specialized training/higher education, or any combination of experience and additional training equal to one year.
• Effective written and oral communication skills.

Compensation Pay Range:

$17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources.

Location: Plymouth