Client Program Manager Jobs in Kingman, AZ (NOW HIRING)

Behavioral Health Technician, non-exempt
LINES OF AUTHORITY: This position is supervised by the Program-relevant Clinical Site Supervisor and/or Clinical Director. This position does not supervise any personnel; however, the position requires participation in peer review activities. The position may function in any of the Clinical Departments providing services to either children or eligible adults.
POSITION SUMMARY: The BHT may provide multiple services to clients and families, including, but not limited to Child and Family Team/Adult and Family Team facilitation, Case Management, Life Skills Training, Family Support, Vocational, and Health Education. The BHT is credentialed to complete assessments and has completed the Child and Family Team Facilitator credentialing process, as relevant. The BHT may be assigned as a Managing Clinician to enrolled members on their caseload. Services are provided under the direct clinical oversight of a Behavioral Health Professional.
PRINCIPAL DUTIES/RESPONSIBILITIES:
1. The primary responsibility of the Managing Clinician is to provide clinical expertise and oversight of the person's care, ensure the clinical soundness of the assessment/treatment process, and serves as the point of contact, coordinating and communicating with the person's team and other system where clinical knowledge of the care is important.
2. Assesses clients through ongoing processes such as the strengths-based assessment, activities assessment, co-occurring/substance use assessments, risk assessments and annual assessments to monitor the progress of the client and family toward their goals.
3. Assists the client/family in creating a safety/crisis plan and provides crisis intervention services to individuals in emergency situations, as evidenced by the written safety crisis plan in the record and overall record review.
4. Engages with the client, family and other involved parties through face-to-face and phone interactions and works with the client and family to build trust, encourage hope, and ensure ongoing engagement in behavioral health services.
5. Participates in the development and monitoring of Behavioral Health Service Plans (BHSP's), as evidenced by the service plan and service plan updates.
6. Assists client/families in finding necessary resources other than covered services to meet basic needs.
7. Maintains client records in compliance with Mohave Mental Health Clinic, Inc., ADHS, RBHA/health plans, AHCCCS and Joint Commission standards.
8. Completes 72-hour removal assessments on children in Department of Child and Family Services' system to identify urgent behavioral health needs, as evidenced by completion of timely assessments and related documentation.
9. Performs the functions of a Dedicated Case Manager (DCM) when assigned identified high needs children and maintains a caseload not exceeding state caseload limits, developing a highly integrated wrap-around plan with the child and family team. The DCM works at linking and referring families to services, preventing out of home placement and advocating for child and family in the education setting, as evidenced by clinical record review and CFT observation.
10. Communicates and coordinates client care with family members, behavioral and medical health providers and community teams and resources as evidenced by clinical documentation and releases of information.
11. Ensure continuity and coordination of care and assesses the progress and level of functioning of the family as evidenced by chart review and successful facilitation of the Child and Family/Adult Team processes.
12. Provides behavioral health covered services to clients when medically necessary and appropriate, meeting the agency's direct service standard of 1248 hours annually.
13. Completes all required documentation related to individual and group service delivery, including necessary enrollment, ongoing assessment, and discharge processes.
14. Provides customer service to internal and external stakeholders.
15. Participates in the Performance Improvement processes in the Clinic.
16. This employee must work well under pressure meeting multiple and sometimes multiples and sometimes conflicting deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.
17. Performs other duties as assigned.
18. Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models.
PRIMARY CONTACTS:

• Frequent interaction with clients and their family /support
• Interfaces with peers, clinical team members and managers, and internal /external customers and stakeholders
• Collaborates with community resources/referral agencies

POSITION REQUISITES:
Qualifications and Experience
Required:

• Bachelor's degree in Social Services, Psychology, Applied Psychology, Social Work or other behavioral health related field
• Associate's degree in a behavioral health related field with one year of full-time work experience providing behavioral health services
• High School Diploma or GED and three years' experience providing behavioral health services to adult mental health, seriously mentally ill, substance use or children.
• Valid AZ driver's license and proof of insurance
• Arizona fingerprint clearance
• At least 21 yrs. of age
• Current CPR and First Aid certification

Preferred:

• Prior experience working with individuals and families in a variety of settings.
• Experience working with clients with complex emotional needs
• Knowledge of community resources available, including benefits and entitlement process, as well as an understanding of managed care.
• Understanding of client/family-centered care model
• Strong written and verbal communication skills

Skills/Abilities:
Required:

• Strong interpersonal skills, including the ability to facilitate a team or group
• Complex problem-solving skills including conflict resolution skills
• Ability to type and effectively navigate computer programs, as well as copier, fax
• Resource management skills

EQUIREMENTS FOR SPECIAL POPULATIONS
Persons conducting assessments and/or providing treatment to special populations are able, through training and experience as well as through agency-specific observation or testing of performance to demonstrate competency in the following areas:
SUBSTANCE USE Staff responsible for providing services to substance using members have appropriate training, education, and experience, and demonstrate competency.
Staff must be able to gather and assess information about:

• The relationship of each member's physical status to the substance use
• The nature of the emotional compulsion to use alcohol and/or other drugs
• The intensity of the member's preoccupation with using alcohol/and/or other drugs

Staff must also demonstrate competency in their ability to:

• Interpret information about a member's use of alcohol and/or other drugs
• Develop a written summary and/or treatment plan based on member's problems and needs;
• Provide appropriate services

CHILDREN AND ADOLESCENTS
Staff responsible for providing services to child and adolescent members have appropriate training, education, and experience, and demonstrate competency.

• Staff demonstrates knowledge of growth and development of children and adolescents.
• Staff demonstrates their ability to develop treatment plans and services based on member's problem and needs.
• Staff demonstrates knowledge and skill in working with family systems.

SERIOUSLY MENTALLY ILL
Staff responsible for providing services to seriously mentally ill members have appropriate training, education, and experience, and demonstrate competency.

• Staff has knowledge and ability to gather and interpret information about seriously mentally ill people.
• Staff understands the member's needs and the range, intensity, and duration of care, habilitation and rehabilitation required.

INTELLECTUALLY DISABLED
Staff responsible for providing services to members with intellectual disabilities have appropriate training, education, and experience, and demonstrate competency.

• Staff has knowledge and ability to gather and interpret information about a member with an intellectual disability.
• Staff understands the member's needs and the range, intensity, and duration of care, habilitation or rehabilitation required.

WORKING CONDITIONS:
Physical Requirements:

• Able to cope with emotional demands as they arise.
• Able to sit for extended periods of time.
• Able to hear ordinary conversation and phone communications.

Equipment:

• Computer, typewriter, printer, fax, copy machine and company vehicles.

Environmental Conditions:

• Air conditioned and/or heated office settings and client's home.

ACCOMMODATIONS:
Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.