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Client Program Manager Jobs in Arlington, WA (NOW HIRING)

The Salvation Army

EVNSC Case Manager

Everett, WA

$28.27/hr

The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to ensure that the client is respected, motivated, and supported to ...

Salvation Army

EVNSC Case Manager

Everett, WA · On-site

$28.27/hr

The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to ensure that the client is respected, motivated, and supported to ...

Sea Mar

Clinical Supervisor - Salary

Everett, WA · On-site

In partnership with the Program Manager, ensure client information is protected and that all employees follow the HIPAA confidentiality requirements. * Work in partnership with the Program Manager to ...

Seamar

Clinical Supervisor - Salary

Everett, WA · On-site

In partnership with the Program Manager, ensure client information is protected and that all employees follow the HIPAA confidentiality requirements. Work in partnership with the Program Manager to ...

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All JobsClient Program JobsClient Program Manager JobsClient Program Manager Jobs in Arlington, WA

Client Program Manager information

See Arlington, WA salary details

$9

$59

$94

How much do client program manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client program manager in Arlington, WA is $59.91, according to ZipRecruiter salary data. Most workers in this role earn between $39.95 and $76.97 per hour, depending on experience, location, and employer.

How does a client program manager typically collaborate with internal teams to ensure client satisfaction?

Client Program Managers act as key liaisons between clients and various internal departments, such as sales, operations, and product development. They facilitate regular meetings to align project goals, address client feedback, and resolve any issues that arise during program execution. By fostering clear communication and cross-functional teamwork, Client Program Managers help ensure that deliverables meet client expectations while staying on schedule and within budget.

What are the key skills and qualifications needed to thrive as a client program manager, and why are they important?

To thrive as a Client Program Manager, you need strong project management abilities, organizational skills, and experience in client relationship management, often backed by a relevant degree and industry experience. Familiarity with project management software (like Asana, Jira, or MS Project) and certifications such as PMP or CAPM are commonly required. Excellent communication, problem-solving, and leadership abilities help you build trust with clients and manage cross-functional teams. These skills ensure successful program delivery, client satisfaction, and the ability to navigate complex project requirements.

What is the difference between Client Program Manager vs Project Coordinator?

AspectClient Program ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree, PMP or similar certifications often preferredUsually requires a bachelor's degree; certifications are optional
Work EnvironmentManages multiple projects and client relationships, often in corporate or consulting settingsSupports project teams by coordinating tasks, often in office or on-site environments
Employer & Industry UsageCommon in consulting, IT, marketing, and service industriesWidely used across industries for project support roles

The Client Program Manager oversees multiple client projects, focusing on strategic management and client satisfaction, while the Project Coordinator handles day-to-day project tasks and coordination. Both roles require strong organizational skills, but the Program Manager has a broader scope and more strategic responsibilities.

What does a client program manager do?

A client program manager oversees the planning, execution, and delivery of projects for clients, ensuring they meet scope, budget, and timeline requirements. They coordinate between internal teams and clients, manage stakeholder expectations, and utilize project management tools to track progress and resolve issues.

What is the average salary for a client program manager?

The average salary for a client program manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, and certifications like PMP can influence salary levels.

What cities near Arlington, WA are hiring for Client Program Manager jobs?

Cities near Arlington, WA with the most Client Program Manager job openings:

Client Program Manager jobs near you
Infographic showing various Client Program Manager job openings in Arlington, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $124,616 per year, or $59.9 per hour.

IDD and supported living services (Operations PM) - Everett

Everett, WA • On-site

Redwood
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Redwoodexternal

$35 - $39/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

IDD (Operations Program Manager)
Job Title: Operations Program Manager for IDD supported living services
Hourly Salary: $35.00 - $39.00 (Based on time with the Company)
Job Status: Full Time
Work Base: Everett, Washington
Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.
SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.
SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.
All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.
Benefits we Provide:
  • Medical, Vision and Dental Insurance
  • Voluntary Short-term and Long-term Disability
  • Employee Assistance Program (EAP)
  • Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
  • Accrued Paid Time Off
  • Unlimited Peer Referral Program
  • Working Advantage employee discount program
  • Health Savings Account (HSA)
  • Flexible Savings Account (FSA)
  • 401(K)
  • Capella University Discount

The Operations Program Manager serves as a key member of the Residential Services leadership team and acts as a primary support to Site Supervisors across multiple residential programs. This position is responsible for promoting operational consistency, accountability, leadership development, employee engagement, and quality service delivery.
The Operations Program Manager partners closely with Site Supervisors to provide coaching, mentorship, problem-solving support, staffing guidance, and compliance oversight. This role requires a highly organized, creative, flexible, and collaborative leader who can effectively balance operational needs, employee development, and person-centered service delivery.
The ideal candidate possesses strong communication skills, leadership experience, and a commitment to supporting individuals with intellectual and developmental disabilities while fostering a culture of accountability, consistency, innovation, and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Site Supervisor Oversight
  • Provide direct coaching, mentorship, and operational support to Site Supervisors.
  • Promote consistency in program operations, documentation practices, communication standards, and staff performance expectations.
  • Conduct regular check-ins with Site Supervisors to identify barriers, provide guidance, and support problem resolution.
  • Assist Site Supervisors in developing action plans to address staffing, performance, compliance, and operational concerns.
  • Support leadership development and succession planning within residential programs.
  • Serve as a resource for conflict resolution and employee relations concerns.
  • Foster a culture of accountability, professionalism, and collaboration.

Staffing & Program Oversight
  • Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance.
  • Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave.
  • Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires.
  • Assist in coordination of ISS funding utilization and reporting.
  • Provide on-call support and respond to program needs during staffing shortages or emergencies.
  • Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes.
  • Serve as On call support as required.
  • Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations.
  • Serve as a member of the agency's management team.
  • Other duties as assigned.

Recruitment & Onboarding
  • Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles.
  • Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards.
  • Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.)
  • Work with the Training team to ensure that training is in compliance with staff within their branch.

Training & Development
  • Facilitate peer coaching for new employees and help develop a strong internal mentorship culture.
  • Support Site Supervisors with training implementation and monitoring staff development progress.
  • Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed.
  • Promote continuous learning and act as a training liaison for state-mandated programs.
  • Administrative & Compliance Responsibilities
  • Review and ensure compliance with monthly payroll reports including staff hours and mileage.
  • Maintain strong working knowledge of Washington Administrative Codes (WACs), DSHS policies, and other regulatory standards.
  • Ensure residential programs are in compliance with all local, state, and federal regulations.
  • Participate in internal audits, external monitoring, and quality assurance activities.
  • Attends Client Care Team weekly.

Team & Client Support
  • Attend and contribute to team meetings, staffing discussions, and client planning meetings.
  • Communicate and coordinate with external agencies and community partners to support client services.
  • Model person-centered thinking and ensure clients are treated with dignity and respect at all times.
  • Actively promote client inclusion and empowerment within their homes and community.

MISSION, VISION, & VALUES ALIGNMENT
  • Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served.
  • Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.
  • Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members.
  • Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.
  • Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.

PREFERRED SKILLS
  • Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
  • Knowledge of EHR system (currently using Therap)
  • Experience with medications and medical information for vulnerable populations.
  • Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
  • Ability to build great working relationships with employees and communicate effectively.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively.

WORK ENVIRONMENT
  • Half of the work environment for this position is a fast paced work environment that requires multitasking, working under pressure, self directed and frequent interruptions.
  • Half of the work is done in the field, including driving to client's homes in multiple counties and cities.
  • Must be able to lift and/or transfer a minimum of 50 pounds.
  • Frequently required to talk and hear. Quiet to moderate noise level in work environment.
  • Often required to sit for long periods of time, use hands and fingers to handle documents.
  • While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.

EDUCATION AND/OR EXPERIENCE
  • Experience working with DDCS/RCS, policies and procedures and working with IDD clients
  • Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting.

LICENSING REQUIREMENTS:
  • Must pass a Washington State background check
  • Must have proper credentials per WAC to work in the capacity of a DSP
  • Must complete 40 Hours CORE Curriculum training and 32 hours of On the Job Training (OJT) / peer coaching within 120 days of hire or provide certificate for the core training and complete 32 hours of OJT
  • First Aid/CPR Certified (within 120 days of employment, training can be provided)
  • Blood Borne Pathogen (within 120 days of employment, training can be provided)
  • Need to complete Non-Violent Crisis Intervention training to obtain CPI Blue Card.
  • ONGOING ELIGIBILITY QUALIFICATIONS:
  • Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
  • Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
  • Complete a minimum of 12 hours of continuing education annually.

CORE COMPENTENCIES
  • Leadership and team-building
  • Adaptability and problem-solving
  • Clear and respectful communication
  • Advocacy and person-centered planning
  • Accountability and follow-through

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network's mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

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