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Client Program Coordinator Jobs in Florida (NOW HIRING)

Senior Helpers

Client Services Coordinator

Lakeland, FL · On-site

$17 - $22.75/hr

The Client Services Coordinator works in-office alongside our Client Services Manager to support ... Varied Discount Programs Job Duties: * Conduct 90-day follow-up calls with all active clients to ...

Willis Towers Watson

Client Advocate

Miami, FL · On-site

Identify coverage gaps, overlaps, and opportunities for program improvement; recommend solutions to the client. Cross-Functional Coordination * Partner with the production team on submissions ...

Willis Towers Watson (WTW)

Client Advocate

Miami, FL · On-site

Identify coverage gaps, overlaps, and opportunities for program improvement; recommend solutions to the client. Cross-Functional Coordination * Partner with the production team on submissions ...

Konare Law

Client Service Coordinator

Miami, FL · On-site

$17.25 - $22.50/hr

As our Client Services Coordinator, you'll be the first voice and face clients encounter when they ... In-house training program and mentorship from experienced immigration attorneys What You'll Do ...

Konare Law

Client Service Coordinator

Coral Gables, FL · On-site

$17.25 - $22.50/hr

As our Client Services Coordinator, you'll be the first voice and face clients encounter when they ... In-house training program and mentorship from experienced immigration attorneys What You'll Do ...

Konare Law

Client Service Coordinator

Coral Gables, FL

$17.25 - $22.50/hr

As our Client Services Coordinator, you'll be the first voice and face clients encounter when they ... In-house training program and mentorship from experienced immigration attorneys What You'll Do ...

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Client Program Coordinator information

How does a Client Program Coordinator typically collaborate with cross-functional teams to ensure successful program delivery?

Client Program Coordinators frequently act as the main point of contact between clients and internal departments such as sales, operations, and marketing. They facilitate communication, organize meetings, and coordinate timelines to make sure all teams are aligned with client expectations and project milestones. This collaborative approach helps to proactively address potential challenges, streamline workflows, and deliver high-quality results on time. Regular updates and feedback loops are essential to maintaining strong relationships and ensuring program objectives are met.

What is the difference between Client Program Coordinator vs Client Services Specialist?

AspectClient Program CoordinatorClient Services Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldOften similar; may require a bachelor's degree or relevant experience
Work EnvironmentOffice setting, coordinating multiple client programsCustomer service environment, assisting clients directly
Employer & Industry UsageUsed in corporate, nonprofit, and government sectors for program managementCommon in service industries, healthcare, and client support roles
Search & Comparison IntentFocuses on program coordination and managementEmphasizes direct client interaction and support

The main difference is that a Client Program Coordinator manages and oversees client programs, ensuring smooth operations, while a Client Services Specialist focuses on providing direct support and assistance to clients. Both roles require strong communication skills and customer service experience, but the Coordinator has a broader management responsibility.

What are the key skills and qualifications needed to thrive as a Client Program Coordinator, and why are they important?

To excel as a Client Program Coordinator, strong organizational skills, project management experience, and a relevant degree (such as business administration or communications) are crucial. Familiarity with project management software (e.g., Asana, Trello), CRM systems, and proficiency in Microsoft Office are commonly required. Outstanding interpersonal skills, attention to detail, and the ability to multitask set top coordinators apart. These abilities ensure smooth program execution, satisfied clients, and effective collaboration across teams.

What does a Client Program Coordinator do?

A Client Program Coordinator is responsible for managing and overseeing various programs or projects for a company's clients. Their duties often include coordinating schedules, ensuring project milestones are met, communicating with clients and internal teams, and solving any issues that arise during program execution. They act as the main point of contact between the client and the organization, making sure that client needs and expectations are met. Strong organizational, communication, and problem-solving skills are essential for this role.
What cities in Florida are hiring for Client Program Coordinator jobs? Cities in Florida with the most Client Program Coordinator job openings:
Client Program Coordinator jobs near you
Infographic showing various Client Program Coordinator job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.

Client Services Coordinator

Senior Helpers - Polk County

Lakeland, FL • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

Job description

Do you find fulfillment in building relationships, supporting families through difficult decisions, and making sure people feel genuinely cared for? If you are organized, compassionate, and detail-oriented — and you want a role where your daily work directly improves the lives of seniors and their families — our Client Services Coordinator position may be exactly what you are looking for.

The Client Services Coordinator works in-office alongside our Client Services Manager to support our existing client base — conducting 90-day review calls, maintaining client records, and following up on digital leads. This role grows with you: as you build knowledge of our clients and demonstrate competency, you will take on increasing ownership of client service responsibilities.

Job Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short team & Long-term Disability
  • Paid Time Off
  • Life Insurance
  • Pay On Demand     
  • Bonus structure
  • Varied Discount Programs

Job Duties:

  • Conduct 90-day follow-up calls with all active clients to assess satisfaction.
  • Complete assessments and re-assessments using LIFE Profile.
  • Update and maintain Client Retention Dashboard weekly. 
  • Monitor and respond to all digital and online lead inquiries within 24-hours. Continued follow-up following defined cadence.
  • Qualify leads and pass warm, assessment-ready prospects to the Client Services Manager.
  • Maintain VA authorization tracker for all active VA clients and update authorizations promptly upon receipt.
  • Maintain accurate and current records; update care plans as needed.
  • Ensure active client roster is accurate at all times; process discharges as directed by Client Services Manager.
  • Address client and family concerns, escalate unresolved issues to the Client Services Manager promptly. 
  • Coordinate with the Scheduling Coordinator(s) and Care Team Manager on schedule changes, caregiver adjustments, and new client starts.
  • Support the Client Services Manager with administrative tasks, documentation, and reporting as assigned.

Job Qualifications:

  • 3+ years’ experience in customer service, client services and management, healthcare, or a related field strongly preferred.
  • In-home health care, senior services, or medical background a strong plus.
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
  • Excellent organizational skills and attention to detail; ability to manage multiple client records and priorities.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook
  • Reliable transportation.

Why Work for Senior Helpers of Polk County?

  • Great Place to Work® Certified
  • Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
  • Meaningful Work - Every call you make, every record you maintain, and every authorization you track directly impacts a senior's quality of life.

About Senior Helpers of Polk County:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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