Client Operations Manager Jobs in Vancouver, WA (NOW HIRING)

Manager, Workplace Operations

Work on-site in Portland, OR, Renton, WA or Salt Lake City, UT

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated Managers of Workplace Operations are living our mission to make health care easier and lives better. As a member of the Facilities and Physical Security team, our Managers of Workplace Operations oversee the day-to-day operations of a facility or portfolio of facilities leading a team of facilities management, facilities engineering and workplace strategy staff. The successful candidate will be responsible for ensuring the smooth operation of our facilities, managing vendor relationships and develop and implement workplace strategies and support services to successfully align Cambia culture, workspace, technology and workplace practices all while providing exceptional customer service to our employees and visitors - all in service of creating a person-focused health care experience.This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.

Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative team? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

Bachelor's Degree and 7-10 years of experience in facilities management, operations, or a related field, with at least 2 years in a management role or equivalent combination of education and experience. CFM (Certified Facilities Manager) or FMP (Facilities Management Professional) certification preferred.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

FTEs Supervised:

5-10

Skills and Attributes:

• Strong leadership, management, and communication skills.

• Excellent problem-solving, analytical, and organizational abilities.

• Leadership and teamwork Orientation

• Relationship Management

• Demonstrated ability to manage and complete projects successfully and within budget

• Demonstrated ability to maintain a professional corporate office facility or portfolio of facilities, teams and budgets.

• Demonstrated ability to minimize costs and maximize space optimization.

• Demonstrated ability to develop and implement short and long-range Workplace Strategy to minimize costs and maximize space optimization.

• Demonstrated ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

• Proficient in MS Office, Google Suite, and facilities management software (e.g.,Serraview, Famis 360, Tango, FM:Systems, Planon).

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

What You Will Do at Cambia:

• Facilities Management:Oversee the maintenance, repair, and upkeep of our facilities, including HVAC, plumbing, electrical, and other systems. Understand critical assets and the risks/impacts of their failure. Proactively communicate risks and remediations to client. Closely work with vendor partners and subject matter experts to ensure that the proper maintenance, emergency response and change management are being employed.

• Workplace Strategy: In collaboration with the Director Real Estate & Facilities, develop and implement short and long-range Workplace Strategy, identifying alternative solutions to minimize costs, maximize space optimization, attract and retain employees and address employee trends of the future.Direct the management of warehouse/inventory management and budget.Set direction for team to provide CAFM software, maintain all building floor plans, track and report all occupancy/vacancy, and provide tools and information on REAF website.

• Vendor Management:Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective delivery of services.

• Space Planning and Management:Coordinate space planning, layout, and allocation to ensure efficient use of facilities and alignment with business needs.

• Operational Efficiency:Identify opportunities to improve operational efficiency, reduce costs, and enhance the overall workplace experience.

• Customer Service:Provide exceptional customer service to employees, visitors, and stakeholders, ensuring prompt resolution of facilities-related issues and requests.

• Budgeting and Cost Control:Manage budgets, track expenses, and ensure cost-effective operations.

• Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and industry standards, and identify and mitigate risks associated with facilities operations.

• Team Management:Supervise and mentor a team of facilities staff, including coordinators, technicians, strategists and contractors.

• Project Management:Manage small to medium-sized projects, including renovations, upgrades, and special events.

• Communication and Collaboration:Foster strong relationships with stakeholders, including employees, management, and external partners to ensure effective communication and collaboration.

Work Environment:

• Work primarily performed in office environment.

• Travel required locally or out of state.

• May be required to work outside of normal hours.

The expected hiring range for a Mgr Workplace Planning and Operations is $101,200.00 - $125,000.00, depending on skills, experience, education and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $95,000.00 - $155,000.00.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.