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Client Operations Manager Jobs in Middletown, DE

Elwyn

Operations Manager, CLP

Vineland, NJ · On-site

$55K/yr

The Operations Manager develops, completes, and/or oversees the completion of required program ... and client rights through ongoing support, individual supervision, training, and regular staff ...

My Ace Healthcare

Operation Manager

Wilmington, DE · On-site

$18 - $30/hr

This person must have HR, People management, billing, and Client relation experience. This role ... Responsible for all duties relating to office operations, including facilitating communication ...

Athenago

Hubspot Analyst

Wilmington, DE · On-site

Director, Sales Strategy, CRO, VP Sales, Director Commercial Sales, Marketing, Finance, Product, Technology, Client Operations Skills * Deep expertise in HubSpot CRM and associated hubs (Marketing ...

Petco

Veterinary Practice Manager

Marlboro, NJ · On-site

Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and ...

Petco

Veterinary Practice Manager

Marlboro, NJ

Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Middletown, DE

Client Operations Manager information

See Middletown, DE salary details

$41.9K

$116.6K

$127.7K

How much do client operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client operations manager in Middletown, DE is $116,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,300.00 and $126,300.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What are popular job titles related to Client Operations Manager jobs in Middletown, DE?

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Cities near Middletown, DE with the most Client Operations Manager job openings:

Client Operations Manager jobs near you

Operations Manager, CLP

Elwyn

Vineland, NJ • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Elwyn rating

5.5

Company rating: 5.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

168th of 240 rated social care providers

Job description

Overview
Join a Team That Changes Lives
For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.
Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.
At Elwyn, we take care of you while you care for others. We offer:
  • Generous Paid Time Off
  • Comprehensive Medical/Dental/Vision Benefit Packages
  • Earned Wage Access/On-Demand Pay
  • Paid On-the-Job Training
  • Tuition Reimbursement
  • Career Advancement Opportunities and Growth
  • Flexible Schedules
  • Retirement Savings Plan

Join us and be a part of something bigger. Apply today.
Job Description
Elwyn seeks a Operations Manager to implement, oversee, and ensure that the services provided in the residential CLP adhere to applicable regulations and that the services which are provided meet the needs of the individuals' receiving services, according to the Individual Support Plan (ISP) and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates, and secures services, trains and supervises staff, attends, and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.
SALARY- $55,000+annually, negotiable
DUTIES AND RESPONSIBILITIES:
  • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
  • Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.
  • Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
  • Oversee the management of the program staffing schedules to ensure consistent staffing
  • Ensure that the Program Coordinator (PC) and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; Health Insurance Portability and Accountability Act (HIPAA) compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported
  • Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing, and auditing daily practices, Continuous Quality Improvement (CQI) auditing, and along with the Program Coordinator and Program Specialist, leading staff meetings to train staff
  • Complete required trainings to complete medication practicums with staff who administer medications
  • Assist the Program Coordinator to complete Medication Administration Records (MAR) reviews in accordance with established medication administration regulations
  • Manage and reconcile the petty cash accounts and ensure compliance with individual finances protocols for assigned locations
  • Provide back-up for and review of the Program Coordinator for the following duties as outlined in program regulations
  • Collaborate with all team members, including but not limited to individual's family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported
  • In collaboration with the Program Coordinator ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals' needs
  • In collaboration with the Program Coordinator, manage individuals' finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly
  • Lead meetings with the Nurse Case Managers to review individual's medical appointments, medications, adaptive equipment, and other medically needed supports
  • Aid in the resolution of problematic situations (i.e., communication difficulties, times of distress or agitation) that may occur for individuals supported
  • Complete assigned timekeeping activities and approve/reconcile the Program Coordinators assigned timekeeping activities for all assigned staff in accordance with established program protocols
  • Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times to the appropriate party
  • Maintains current state-mandated training and certifications
  • Follows all current policies and procedures of Elwyn New Jersey
  • Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, an inquiry, or investigation
  • Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols
  • Perform other duties as assigned
  • Participate in on-call rotation as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
  • High school diploma with six (6) years' experience in the field of Intellectual and Developmental Disabilities (IDD); OR associate degree in the field of human services or related field AND four (4) years of experience working directly with individuals with intellectual disabilities; OR bachelor's degree in the field of human services or related field AND two (2) years of experience working directly with individuals with intellectual disabilities; OR Master's Degree AND one (1) year of experience working directly with individuals with intellectual disabilities
  • One (1) year of supervisory experience
  • Previous experience working within and managing a unionized workforce preferred
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Must be able to perform CPR and safe care using agency-trained protocols
  • Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
  • Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
  • Program Coordinator or Manager experience preferred
  • Demonstrated ability to lead, supervise and provide direction to teams and individual staff
  • Knowledge of applicable regulations including but not limited to NJAC 10:44A, Standards for Community Residences for Individuals with Developmental Disabilities and applicable Division Circulars and Home and Community Based Services Waiver Regulations
  • Knowledge of health insurances, Medical Assistance, Social Security Administration rules a plus
  • Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

#CAR123!
#ZR
Equal Opportunity Employer
Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information.
Know Your Rights: Workplace discrimination is illegal

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About Elwyn

Sourced by ZipRecruiter

We are the leader in education, treatment, and support services to children and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges. Click below to learn about our Vision, Mission & Values; Our Approach; Our History; and Our Leadership Team. Continue reading for more on our unified commitment and national reach.

Industry

Individual, family and community social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Media, PA, US

Year founded

1852

Social media

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