Client Operations Manager Jobs in Mercer Island, WA

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

ESSENTIAL FUNCTIONS:

• Technical understanding of operational functions to ensure the branch remains compliant with JAS process and procedures as well as governmental standards.

• Meet company & customer established KPIs (Key Performance Indicators).

• Management of KPIs by utilizing the operational and financial dashboards.

• Responsible for managing operations distribution and workloads, to ensure client and contractual needs are met.

• Awareness of key import and export lanes and operations processes/requirements.

• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.

• Maintain and grow relationships with customers and Carriers.

SUPERVISORY RESPONSIBILITIES:

• Management of KPIs by utilizing the operational and financial dashboards.

• Manage Branch Workflow initiative adherence using PowerBI dashboard to enhance staff productivity.

• Conduct performance evaluation for direct reports.

• Promote, enable, facilitate, and oversee the training of branch personnel, as well as confirming staff is current on training.

• Identify and relay personnel issues to Branch Manager.

• Ongoing coaching and mentoring of staff to develop skills to the highest level.

EDUCATION AND EXPERIENCE:

• Bachelor's degree preferred.

• 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.

• 5+ years of prior supervisory/managerial experience.

• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.

• Must have advanced proficiency language (written and speaking).

QUALIFICATIONS:

• 7+ years of Freight Forwarding operations experience.

• 5+ years of prior supervisory/managerial experience.

• Must have a firm working knowledge/experience handing air/ocean imports and exports.

• CargoWise (C1) experience is a plus.

• Customs Brokerage experience is a plus.

• Excellent organizational skills.

• Excellent written and verbal skills

• Strong computer skills including Microsoft Office Suite.

• Detail oriented, able to multitask and meet deadlines.

• Self-motivated, able to work in a team and independently.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

In accordance with Washington state law, we are committed to providing pay transparency to all job applicants. For this position, the annual pay range is$110,000 - $115,000,depending on qualifications and experience. This range represents the fullBASEcompensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications.

In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.