Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Quick apply
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
Canutillo, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
Canutillo, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
El Paso, TX · On-site
$16.60 - $19.30/hr
As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Mesilla, NM · On-site
$55 - $75/hr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Mesilla, NM · On-site
$55 - $75/hr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for ...
You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for ...
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Quick apply
Las Cruces, NM · On-site
$50K - $60K/yr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50 - $70/hr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
Las Cruces, NM · On-site
$50 - $70/hr
Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities:
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoMail ...
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoMail ...
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll Do Mail ...
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll Do Mail ...
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoMail ...
Quick apply
El Paso, TX · On-site
The Client Services Associate plays an important role in keeping workplace operations running ... Client Services Supervisor, Client Services Manager, or equivalent leadership What You'll DoMail ...
Mesilla, NM · On-site
$60 - $80/hr
... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
Mesilla, NM · On-site
$60 - $80/hr
... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
... operations that extend across multiple countries. We deliver Customer Experience (CX), Business ... We are hiring an Experienced Client Services Manager to manage client relationships and ensure ...
$31.9K - $37.8K
3% of jobs
$37.8K - $43.7K
0% of jobs
$43.7K - $49.7K
3% of jobs
$49.7K - $55.6K
2% of jobs
$55.6K - $61.5K
2% of jobs
$61.5K - $67.4K
3% of jobs
$67.4K - $73.4K
1% of jobs
$73.4K - $79.3K
1% of jobs
$79.3K - $85.2K
0% of jobs
$85.2K - $91.2K
1% of jobs
$91.7K is the 25th percentile. Wages below this are outliers.
$91.2K - $97.1K
83% of jobs
$31.9K
$88.6K
$97.1K
For Client Operations Manager jobs in Las Cruces, NM, the most frequently searched job titles are:
The top searched job categories for Client Operations Manager jobs in Las Cruces, NM are:
$50K - $60K/yr
Full-time
Re-posted 25 days ago
Lead and manage a team of 5-10 call center supervisors responsible for inbound and outbound representatives.
Coach and develop team members on customer service processes, performance metrics, and best practices.
Monitor and improve call center performance, productivity, and quality assurance to meet performance, efficiency, and quality targets.
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.
Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
WHAT DOES SOMEONE IN THIS ROLE DO?
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.
Key Responsibilities:
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Preferred (Not Required)
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Computer and electronic product manufacturing
1,001 - 5,000 Employees
Ashburn, VA, US
