Client Operations Associate Jobs in Rochester, NY

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type: Limited Part-time

Schedule: Sa-Sun, 12 am-8 am

Salary: $19.25-19.75/hr.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Qualifications:

Education: Associate Degree in Human Services or related field preferred. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License.

Experience: Two years of experience in the human services field, crisis intervention, residential setting, or emergency services. Knowledge of homeless client issues preferred. Experience with conflict resolution techniques preferred.

About the role:

Under general supervision, establishes and maintains a safe and supportive environment for staff and residents of shelter for individuals. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
Key Responsibilities:

• Oversees operation of the residence
• Conducts intakes for individuals entering the residence.
• Acts as liaison with other community service providers/referral sources.
• Provides information and referral service for telephone inquiries.
• In absence of a cook, supervises preparation of meals by residents to assure sanitation & nutritional standards are met.
• Provides crisis intervention and conflict management to residents.
• Maintains record-keeping responsibilities including client census and database system.
• Notifies Residence Manager of any emergency situations immediately.
• Assists with providing support and direction for both clients and volunteers engaged in program activities.
• Thoroughly completes incident reports within one hour of the occurrence of the incident; all pertinent information must be included such as client behaviors, observations, correct identification of all involved parties, and must include documentation of the proper notifications.
• Thoroughly document any shift or client observations/activities as outlined by communication log procedures.
• Ensure that all clients meet with the onsite medical providers to ensure that clients are free of any health problems that may be a potential risk to other clients and staff.
• Monitors facility and activities of the residents to ensure safety and location of all residents
• Conducts hourly rounds, inspections and overnight visual checks (if working the overnight shift) to ensure presence of residents.
• Reports to Residence Manager any serious incidents or violations.
• Visually verify presence of all clients as well as ensuring accurate documentation of the presence of all residents by completing sign in/out sheets.
• Assists Residence Manager when needed.
• Engages security system to always provide safety and security of the premises.
• In the event of client discharge, staff notifies Residence Manager and or Program Manager and Department Director.
• Maintains safety and organization cleanliness of residence during shift.
• Performs laundry, room preparation, and housekeeping tasks, if needed
• Conducts monthly fire drills.
• Carries out emergency procedures to ensure safety of residents and staff when required.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet