Client Operations Intern Jobs in Rochester, NY (NOW HIRING)

Description & Requirements

https://skillbridge.osd.mil/

Essential Duties and Responsibilities:

- Conduct business analysis to support the Business Development department.
- Support process improvements and project deliverables.
- Research potential market trends.
- Assist in special projects in the Business Development department.
- Assist with ad-hoc reporting and other tasks.

As an Operations & Business Development Associate intern will gain hands-on exposure to operational execution, capture management, proposal development, and federal growth strategies. The intern will support Federal Operations and Business Development, be trained to support client delivery, operational execution, and growth activities within the Air Force and broader DoD market. The intern will shadow senior leadership and actively contribute to operational planning, customer engagement preparation, business development pipeline activities, capture and proposal efforts, and internal strategy development. Upon completion, the intern will be prepared to transition into a full-time role supporting federal operations and growth initiatives similar to a senior program manager/senior director.

Minimum Requirements

- Currently enrolled in an accredited college or university and pursuing a college degree in a related field.
- Must have completed a minimum 2 years of coursework.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Excellent interpersonal communication, teamwork, and customer service skills.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.

Length of Program:

31-45 Days

Total Number of Weeks:

6 Weeks

Week 1: Introduction to the Maximus Organization Develop an understanding of Maximus’ history, values, federal customer base, lines of business, service and solution offerings, internal functional lanes, and key points of contact in support of federal contract operations.

Week 2: Maximus Operations & Federal Business Overview Understand how Maximus structures and executes federal contracts, including operational delivery models, governance structures, customer engagement approaches, and mission‑focused support across DoD and other federal agencies.

Week 3: Business Development Fundamentals Learn the federal business development lifecycle by identifying and evaluating key stakeholders, systems, workflows, and processes used to identify, qualify, and position new business opportunities in support of Maximus programs and strategic growth efforts.

Week 4: Capture & Proposal Support Understand capture management and proposal development processes by evaluating program objectives, customer requirements, solution approaches, and the roles and responsibilities involved across the capture and proposal lifecycle for current and future Maximus efforts.

Week 5: Operational Planning & Growth Alignment Apply operational planning principles, staffing models, and risk considerations to support new business pursuits, recompetes, and growth opportunities, ensuring alignment between proposed solutions and executable delivery capabilities.

Week 6: Strategic Growth & Transition Planning Evaluate how operational performance, customer relationships, and delivery outcomes inform long term growth strategies; develop a transition plan and capstone brief demonstrating readiness to support operations and business development efforts.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .