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Client Operations Associate Jobs in Rochester, NY

Allied Universal

Director of Operations

Rochester, NY · On-site

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction ... Associate's degree in criminal justice, business or a related field with five (5) years of ...

New

Gallagher

Client Service Associate

Batavia, NY · On-site

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In ... operations running smoothly. You'll also collaborate with team members to improve workflows ...

Robert Half

Client Service Associate

Rochester, NY · On-site

$41K - $52K/yr

Hannah Savage with working with a professional organization who is looking for a welcoming and organized Client Service Associate to support their daily front office operations in Rochester, New York.

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Client Operations Associate information

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How much do client operations associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for client operations associate in Rochester, NY is $25.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.90 per hour, depending on experience, location, and employer.

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What is the role of a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth communication, and supporting service delivery. They often handle onboarding, troubleshoot issues, and use tools like CRM systems to maintain accurate client data. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Client Operations jobs in Rochester, NY?

The most popular types of Client Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Operations Associate jobs?

Cities near Rochester, NY with the most Client Operations Associate job openings:

Client Operations Associate jobs near you
Infographic showing various Client Operations Associate job openings in Rochester, NY as of June 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,861 per year, or $25.9 per hour.

SkillBridge Business Operations and Compliance Manager

Rochester, NY

Livingston Associates
See more jobs at Livingston Associatesexternal

$70K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Position:  SkillBridge Business Operations & Compliance Manager
Location: Rochester, NY
Schedule:  Monday – Friday, 8 am - 4 pm
Position Type: Full-time, SkillBridge
SkillBridge Duration: 12–16 weeks
Training Model: On-the-Job Training (OJT) with structured mentorship
Livingston Associates is a mission-driven consulting and workforce solutions firm that partners with organizations to strengthen operations, talent development, and community impact. Through our strong commitment to supporting transitioning service members, Livingston Associates proudly participates in the Department of Defense SkillBridge Program, providing active-duty military personnel with meaningful civilian work experience and career pathways as they prepare for life after service.
Position Summary
This SkillBridge opportunity is designed for transitioning service members seeking hands-on experience in business operations and client-facing compliance. The Business Operations & Compliance Manager plays a dual role: supporting the organization's financial administration while conducting client site visits to ensure service delivery meets safety and regulatory standards.
This is a unique opportunity to apply military experience in logistics, operations, or safety management within a dynamic, mission-driven civilian organization. The position offers a strong pathway to leadership in business operations, compliance, or risk management following successful completion of the internship.
Key Responsibilities
Financial & Administrative Operations 
  • Maintain accurate financial records using QuickBooks Online, including accounts payable, receivable, and journal entries.
  • Prepare and issue client invoices, monitor receivables, and follow up on outstanding accounts.
  • Reconcile bank statements and assist with monthly financial reporting.
  • Support payroll processes, employee time tracking, and expense reconciliation.
  • Assist with audit preparation and ensure proper financial documentation is maintained.
  • Recommend and implement improvements to financial and administrative workflows.

Safety & Compliance Oversight
  • Conduct on-site safety and risk assessments at client locations to ensure service delivery aligns with safety regulations and quality standards.
  • Monitor staff adherence to client-specific protocols and contract compliance requirements.
  • Serve as a liaison with clients on matters of safety, risk mitigation, and incident response.
  • Document findings and prepare compliance reports for both internal and client-facing use.
  • Support investigations of safety-related incidents at client sites and help implement corrective actions.
  • Assist in developing and delivering client-facing safety education materials and compliance checklists.
  • Stay informed on industry-specific safety standards and communicate relevant updates that may impact client operations or field service delivery.

Qualifications
  • Currently serving in the U.S. Military and approved for participation in the DoD SkillBridge Program.
  • Associate’s or Bachelor’s degree (or military-equivalent experience) in:
    • Accounting, Business Management, and/or Finance
  • Experience using QuickBooks or similar accounting platforms.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Strong communication skills and ability to work across teams and client sites.
  • Comfortable managing both administrative tasks and field-based responsibilities.

Preferred Qualifications
  • Background in construction, industrial safety, or field operations (e.g., Safety NCO, Facilities Manager, Logistics Supervisor).
  • Familiarity with OSHA standards, client contract compliance, and incident response procedures.
  • Safety certifications such as OSHA 10/30, CPR/First Aid, or equivalent military safety training.
  • Experience engaging with external stakeholders or clients on compliance or risk management topics.

Career Track
This position is designed to provide the experience and mentorship needed to transition into civilian leadership roles such as:
  • Business Operations Manager
  • Director of Safety & Compliance
  • Controller or Finance Manager
  • Risk & Compliance Officer
Participants may be considered for paid employment upon successful completion of the SkillBridge internship, based on performance and organizational fit.
  • Anticipated Salary: $70,000 - $80,000 annually  (based on performance and skills obtained)
  • Benefits: health care, 401K, and paid time off

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