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Client Onboarding Associate Jobs in Delaware (NOW HIRING)

PLEASANT VINE HOME CARE DELAWARE

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Home Care Manager/Care Coordinator

Wilmington, DE · On-site

$42K - $52K/yr

Key Responsibilities Client Intake & Coordination * Answer phone calls and respond to client ... Staff Management & Supervision * Assist with onboarding, orientation, and training of new field ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE · On-site

$45K - $74K/yr

Associate will facilitate closing conditions are met such as signature page distribution, outgoing wires, onboarding the client, and trust account set up. * Demonstrate an in-depth knowledge of ...

Wsfsbank

Corporate Trust Administrator

Wilmington, DE

$45K - $74K/yr

Associate will facilitate closing conditions are met such as signature page distribution, outgoing wires, onboarding the client, and trust account set up. * Demonstrate an in-depth knowledge of ...

WSFS Bank

Corporate Trust Administrator

Wilmington, DE

$45K - $74K/yr

Associate will facilitate closing conditions are met such as signature page distribution, outgoing wires, onboarding the client, and trust account set up. * Demonstrate an in-depth knowledge of ...

Crothall Healthcare

Sr HR Generalist

Wilmington, DE · On-site

$65K - $75K/yr

Manage Onboarding Programs and management training related to HR * Coordinates and partners with ... and Associate Engagement * Identify client needs and evaluate new and/or alternative business ...

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Client Onboarding Associate information

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How much do client onboarding associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client onboarding associate in Delaware is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by client onboarding associates during the onboarding process, and how are they typically addressed?

Client Onboarding Associates often encounter challenges such as managing tight deadlines, handling complex regulatory requirements, and coordinating between multiple internal teams and clients. To address these, Associates typically rely on strong organizational skills, clear communication, and thorough documentation. Many organizations provide structured workflows and regular training to ensure compliance and efficiency, and teamwork is encouraged to resolve issues quickly and maintain a smooth onboarding experience for clients.

What is a client onboarding associate?

A client onboarding associate is a professional responsible for guiding new clients through the onboarding process, ensuring all necessary documentation and account setup are completed efficiently. They often communicate with clients, coordinate internal teams, and use customer relationship management (CRM) tools to facilitate a smooth transition into the company's services.

What are the key skills and qualifications needed to thrive as a client onboarding associate, and why are they important?

To thrive as a Client Onboarding Associate, you need strong organizational skills, attention to detail, and knowledge of client relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, onboarding software, and document management systems is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are valuable soft skills that set top performers apart. These skills ensure a smooth onboarding experience, build client trust, and contribute to long-term client satisfaction and retention.

What is the difference between Client Onboarding Associate vs Client Relations Specialist?

AspectClient Onboarding AssociateClient Relations Specialist
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires similar degrees; certifications in customer service or relationship management are a plus
Work EnvironmentUsually works in financial services, banking, or consulting firms, focusing on new client setupWorks across industries, maintaining ongoing client relationships and satisfaction
Employer & Industry UsageCommon in finance, banking, and professional services for onboarding new clientsUsed broadly in finance, tech, and service industries for client retention

The main difference is that a Client Onboarding Associate focuses on the initial setup and integration of new clients, ensuring a smooth onboarding process. In contrast, a Client Relations Specialist manages ongoing relationships, aiming to retain clients and enhance satisfaction after onboarding.

What does a client onboarding associate do?

A Client Onboarding Associate is responsible for guiding new clients through the initial setup and integration process with a company’s products or services. This role involves collecting and verifying client information, ensuring all necessary documentation is completed, and coordinating with internal teams to facilitate a smooth transition. Client Onboarding Associates also address client questions, resolve any issues that may arise during onboarding, and help ensure a positive first experience. Their work is essential in building strong client relationships and setting the foundation for long-term customer satisfaction.

What are the most commonly searched types of Client Onboarding jobs in Delaware?

The most popular types of Client Onboarding jobs in Delaware are:

What are popular job titles related to Client Onboarding Associate jobs in Delaware?

For Client Onboarding Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Client Onboarding Associate jobs in Delaware look for?

The top searched job categories for Client Onboarding Associate jobs in Delaware are:

What cities in Delaware are hiring for Client Onboarding Associate jobs?

Cities in Delaware with the most Client Onboarding Associate job openings:

Client Onboarding Associate jobs near you

Home Care Manager/Care Coordinator

PLEASANT VINE HOME CARE DELAWARE

Wilmington, DE • On-site

$42K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

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Job description

Job description:

Overview
Pleasant Vine Home Care Delaware is seeking a dedicated, committed, and organized Home Care Manager/Care Coordinator to oversee the daily operations of our home care agency. The Care Manager/Coordinator plays a vital role in ensuring the quality and continuity of care by overseeing client intake, coordinating schedules and staffing, and managing daily home care operations. This multifaceted position requires excellent organizational, communication, and problem-solving skills to ensure that all client needs are met in a timely and efficient manner.

Key Responsibilities

Client Intake & Coordination

  • Answer phone calls and respond to client inquiries in a timely, professional manner.
  • Perform initial intake of new clients, including assessments and service needs.
  • Maintain accurate and up-to-date client records in the agency management system.
  • Coordinate the start-of-care process with clinical and administrative teams.
  • Verify client insurance coverage and/or payer source eligibility.

Scheduling & Staffing

  • Schedule caregivers based on client needs and staff availability.
  • Maintain accurate schedules and proactively update changes.
  • Ensure proper coverage for all shifts, including emergencies and call-outs.
  • Match caregivers with clients based on skills, experience, and compatibility.
  • Communicate assignments clearly to staff and confirm schedules.
  • Monitor daily clock-in/out compliance and resolve discrepancies.

Staff Management & Supervision

  • Assist with onboarding, orientation, and training of new field staff.
  • Maintain accurate employee files and credentials (licenses, TB, CPR, etc.).
  • Track caregiver compliance with state and agency requirements.
  • Communicate performance issues to management and assist in resolution.
  • Support team development and foster a positive work environment.

Operational & Administrative Tasks

  • Use home care software to manage scheduling and documentation.
  • Prepare reports on staffing, client care, and visit logs as needed.
  • Ensure compliance with HIPAA and other regulatory standards.
  • Participate in audits and ensure records are accurate and compliant.
  • Support payroll and billing by confirming time logs and visit completion.

Customer Service & Communication

  • Build and maintain positive relationships with clients, families, and referral sources.
  • Address client complaints and concerns professionally and promptly.
  • Serve as the liaison between clients, families, and field staff.
  • Participate in care plan meetings and service adjustments as needed.

Qualifications

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • Minimum 1–2 years of experience in home care, healthcare, or scheduling preferred.
  • Experience with home care software and EMRs is a strong plus.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
  • Knowledge of home care regulations and caregiver credentialing.
  • Bilingual preferred (Spanish, Creole, etc.), depending on client population.

Work Schedule

  • Monday to Friday, 9:00 AM – 5:00 PM (on-call rotation or weekend availability as needed)

Join our team as a Home Care Manager/Care Coordinator, where you can make a meaningful impact on the lives of individuals while ensuring high standards of care and operational excellence.

Company Description

Pleasant Vine Home Care Delaware
3200 Concord Pike, Ste 105, Wilmington, DE, 19803.
www.pleasantvinehc.com/Join our team/Delaware applicant
302-800-1008
jobs@pleasantvinehc.com