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Client Management Jobs in Kentucky (NOW HIRING)

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Client Management information

See Kentucky salary details

$51.7K

$60.8K

$68.2K

How much do client management jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client management in Kentucky is $60,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $65,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in client management, and why are they important?

To thrive in Client Management, you need strong relationship-building abilities, strategic thinking, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, data analysis tools, and project management systems is typically required. Exceptional communication, problem-solving, and negotiation skills help professionals stand out in this role. These skills ensure effective client retention, satisfaction, and business growth in a competitive marketplace.

What is the difference between Client Management vs Customer Service Representative?

AspectClient ManagementCustomer Service Representative
CredentialsRelevant experience, certifications in account management or salesCustomer service training, communication skills
Work EnvironmentBusiness settings, client meetings, account oversightCall centers, retail, support desks
Employer & IndustryConsulting firms, financial services, B2B companiesRetail, telecom, hospitality
Search & Comparison IntentManaging client relationships, account growthHandling customer inquiries, issue resolution

While both roles involve interaction with clients or customers, Client Management focuses on building long-term relationships and managing accounts, often in a B2B context. Customer Service Representatives primarily address immediate customer needs and resolve issues, typically in a retail or support environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is client management?

Client management refers to the processes and strategies used by businesses or professionals to build, maintain, and grow relationships with their clients. This role involves understanding client needs, providing excellent service, addressing concerns, and ensuring client satisfaction to foster long-term partnerships. Effective client management can lead to increased loyalty, repeat business, and valuable referrals. It often includes activities like regular communication, account management, and problem-solving to meet both client and company goals.

What do client management do?

Client management involves building and maintaining relationships with clients to ensure their needs are met, addressing concerns, and providing ongoing support. Professionals in this role often coordinate communication, manage accounts, and use tools like CRM software to enhance client satisfaction and retention.

What are some common challenges faced in a client management role, and how can I effectively address them?

One of the most common challenges in client management is balancing multiple client expectations and priorities while ensuring clear communication and timely delivery. You may also encounter situations where clients have shifting needs or unforeseen issues arise. To address these challenges effectively, it's important to set transparent expectations early, maintain proactive communication, and collaborate closely with internal teams. Building strong relationships and demonstrating reliability helps foster trust, making it easier to navigate occasional setbacks or changes in project scope.
What are popular job titles related to Client Management jobs in Kentucky? For Client Management jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Client Management jobs in Kentucky look for? The top searched job categories for Client Management jobs in Kentucky are:
What cities in Kentucky are hiring for Client Management jobs? Cities in Kentucky with the most Client Management job openings:
Client Management jobs near you
Infographic showing various Client Management job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $60,796 per year, or $29.2 per hour.

Client Relationship Management - Specialist

Marsh McLennan

Louisville, KY • On-site

Other

Posted 5 days ago

Job description

Company:
Mercer
Description:
Are you interested in being part of a leading organization in the HR Services field? Do you want the opportunity to work with a dynamic team supporting multi-national clients across all industries around the world?
The Career - Products Account Manager will act as the main point of client contact and handle the day-to-day management for assigned Global Data Membership clients, Mercer | Comptryx and Mercer WIN |Advanced eIPE clients. The Account Manager is also responsible for retaining and growing revenue for the assigned book of business.
To fulfill this role, the Account Manager will:
  • Act as the main point of contact for 30-35 moderate to highly complex memberships with any combination of Global Data Memberships, Mercer | Comptryx, and/or Mercer WIN |Advanced eIPE subscriptions.
  • Proactively identify opportunities to promote to and sell to existing clients by analyzing available compensation and/or benefit survey data and/or data from sales campaign efforts.
  • Create account plans for key clients to better understand the client's business and industry, to strengthen the client relationship, and to retain and identify opportunities to grow the account.
  • Act as subject matter expert on the client industries assigned. Stay abreast on external industry happenings and internal industry offerings/solutions.
  • Facilitate the renewal process for existing clients, which includes creating fee quotes with the fee calculator tool, preparing a Membership Contract, and following Mercer's standard peer review process to ensure accurate agreements are in place.
  • Coordinate and facilitate new client introduction meetings and conduct ongoing regular client meetings via phone or in person as appropriate.
  • Act as a subject matter expert on the internal Mercer suite of tools including Mercer WIN, Mercer|Comptryx and Mercer WIN Advanced eIPE platform.
  • Facilitate annual survey participation for clients under management by coordinating with Mercer's global support teams.
  • Resolve questions regarding online tools and/or web access, resolve billing issues, and consult with clients providing suggestions around the clients' own benchmark compensation and benefit needs.
  • Follow the Mercer process guidelines for managing engagement activities and keep member information updated in the Client Management system.
  • Work with global support teams to identify and document all scope changes and on a regular basis track and revise information in the team tracking tools.
  • Ensure both Mercer and the client are meeting the service level agreement by regularly reviewing client agreements and making any modifications that have occurred regarding the agreement.
  • Lead and/or collaborate with team lead and other team members to identify process improvements for our offerings.
Qualifications:
  • Bachelor's Degree in a relevant field of study, MBA preferred
  • Three to five years of experience in account management, sales, and/or compensation/benefits program administration or related field; corporate compensation/benefits or compensation/benefits consulting environment preferred
  • Ability to articulate Mercer's offerings to client base and proactively identify sales opportunities and retention strategies
  • Ability to effectively and accurately manage multiple tasks and complex projects, with a sense of urgency, and in a fast paced environment
  • Strong verbal and written communication skills
  • Strong client relationship skills
  • Ability to work collaboratively as part of a team

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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