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Client Intake Coordinator Jobs in Raleigh, NC (NOW HIRING)

NCSU

Client Services Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The CSR coordinates and executes client intake, registration, scheduling, triage, and discharge processes while ensuring accurate, complete, and compliant medical and administrative records. The role ...

NCSU

ER Client Services Representative

Raleigh, NC

$15.50 - $21.25/hr

The CSR coordinates and executes client intake, registration, scheduling, triage, and discharge processes while ensuring accurate, complete, and compliant medical and administrative records. In ...

Keebler Health

Delivery Engineer

Durham, NC · On-site

You'll manage the flow of data from client intake through to clean, validated deliverables ... You'll be both a project manager and a technical operator: coordinating across internal teams ...

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Client Intake Coordinator information

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How much do client intake coordinator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for client intake coordinator in Raleigh, NC is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What does a Client Intake Coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

How much does an intake coordinator make?

In North Carolina, an intake coordinator typically earns between $35,000 and $50,000 annually, depending on experience, industry, and location. Entry-level positions may start lower, while experienced coordinators with specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a Client Intake Coordinator, and why are they important?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

What is the highest paying job as a coordinator?

The highest paying coordinator roles are often in specialized fields such as project management, healthcare, or IT, where coordinators with advanced certifications and experience can earn higher salaries. For example, project coordinators with PMP certification or healthcare coordinators in management positions tend to have higher compensation. Salary levels vary based on industry, location, and level of responsibility.

How does a Client Intake Coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.

What is another name for an intake coordinator?

Another name for an intake coordinator is a client intake specialist or client services coordinator. These roles involve gathering client information, scheduling appointments, and ensuring smooth onboarding processes, often requiring strong communication and organizational skills.

What does an intake coordinator do?

An intake coordinator is responsible for collecting and verifying client information, scheduling appointments, and ensuring all necessary documentation is completed. They serve as the first point of contact, often using case management or scheduling software, and facilitate communication between clients and service providers.
What cities near Raleigh, NC are hiring for Client Intake Coordinator jobs? Cities near Raleigh, NC with the most Client Intake Coordinator job openings:
Client Intake Coordinator jobs near you
Intake Coordinator (Durham, NC)

Intake Coordinator (Durham, NC)

Pathways to Life, Inc

Durham, NC • On-site

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Who We Are Looking For

We are seeking a compassionate, organized, and detail-oriented Intake Coordinator to serve as the first point of contact for individuals seeking services. The ideal candidate is customer-focused, professional, and passionate about helping individuals access behavioral health and substance use treatment services. This individual must be able to manage multiple priorities, maintain confidentiality, and work effectively in a fast-paced environment.

What You Will Do

  • Answer incoming calls and respond to inquiries in a professional and timely manner.

  • Conduct intake interviews and collect required client information and documentation.

  • Verify insurance coverage and eligibility when applicable.

  • Schedule appointments and coordinate admissions with clinical staff.

  • Maintain accurate and confidential client records in the electronic health record (EHR) system.

  • Explain program services, policies, and procedures to prospective clients.

  • Follow up with referrals, clients, and community partners as needed.

  • Coordinate assessments and referrals to appropriate services.

  • Collaborate with Tailored Care Management, outpatient providers, and community partners to ensure continuity of care.

  • Ensure compliance with HIPAA and all applicable confidentiality requirements.

  • Assist with general administrative and front desk duties.

What We Offer

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Professional development opportunities

  • Supportive and mission-driven work environment

  • Multiple voluntary benefit options

QualificationsEducation

  • Bachelor's degree in a Human Services field plus 2 years of full-time experience with the population served

  • OR

  • Bachelor's degree in a non-Human Services field plus 4 years of related full-time experience

Experience

  • 2 years of experience in behavioral health, healthcare intake, customer service, case management, or administrative support preferred.

  • Experience with mental health and substance use services, Medicaid eligibility verification, referrals, scheduling assessments, and coordination of care preferred.

Required Knowledge & Skills

  • Knowledge of mental health and substance use disorders.

  • Strong communication, interpersonal, and customer service skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Excellent organizational, time management, and documentation skills.

  • Experience with electronic health records (EHRs) and Microsoft Office or Google Workspace.

  • Ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

  • Experience with Medicaid-funded behavioral health services.

  • Familiarity with North Carolina behavioral health systems.

  • Experience working with managed care organizations, Tailored Plans, or community-based services.

  • Bilingual (English/Spanish) preferred.

About Pathways to Life

At Pathways to Life Inc., we are dedicated to helping individuals access the support and services they need to achieve lasting recovery and improved well-being. Our team is committed to providing compassionate, person-centered care while fostering a supportive and collaborative workplace. As an Intake Coordinator, you will play a critical role in creating a positive first impression and helping individuals begin their journey toward success.

Equal Opportunity Statement

Pathways to Life Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Employment Type: FULL_TIME

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