Client Intake Coordinator Jobs in Raleigh, NC (NOW HIRING)

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Legal Specialist supports the Legal, Risk, and Audit functions by coordinating operational projects, process improvement initiatives, and legal technology implementations. This role is ideal for someone with foundational legal knowledge who is expanding into project coordination, legal operations, and systems support. The coordinator also assists attorneys and stakeholders in a variety of legal support functions while contributing to the department's strategic goals.

Responsibilities:
Project Coordination & Legal Operations Support: Track deliverables and follow-ups for legal projects including contract lifecycle management (CLM), intake redesign, eBilling, audits, and risk initiatives. Schedule and document meetings, maintain project trackers, and support cross-functional teams on legal initiatives. Collaborate with attorneys and the Legal Operations team to implement process changes and technology rollouts. Manage legal service workflows and requests through platforms such as ServiceNow.
Legal Research, Drafting, & Communication: Conduct legal research on statutes, regulations, and case law; analyze findings to support internal legal matters.Draft routine contracts, legal forms, and internal correspondence under attorney supervision. Prepare internal legal summaries, communications, and updates for clients and departments. Monitor regulatory updates and assist in implementing compliance-related policies and training materials.
Process Mapping & SOP Development: Map existing workflows using Visio or similar tools; identify areas for process improvement. Create and maintain SOPs, quick reference guides, playbooks, and department documentation. Organize legal templates, maintain version control, and ensure accessibility of legal resources.
Legal Technology & System Support:   Support testing, implementation, and troubleshooting of legal tech tools.  Develop onboarding guides and training resources for internal users.  Serve as a first point of contact for routine legal tech and process-related questions.
Contract & Litigation Support:   Assist with the coordination of the contract review process, tracking timelines and supporting document organization.  Provide administrative and research support for litigation and dispute resolution matters.
Reporting & Metrics:   Assist in preparing legal reports, dashboards, and tracking tools related to contract volume, intake trends, and project progress. Maintain logs, templates, and centralized resource libraries for the legal department.
Client & Stakeholder Engagement:  Act as a liaison between the legal department and internal stakeholders across the organization.  Communicate legal and operational information clearly to clients and department leads.  Provide education and guidance on legal procedures, compliance topics, and system usage.

Other information:
Education Requirements:
Bachelor's degree or equivalent.
Licensure/Certification Requirements:
Paralegal certificate preferred.
Professional Experience Requirements:
With a Bachelor's degree, requires one (1) year of experience.
With an Associate's degree, requires five (5) years of experience.
Knowledge/Skills/and Abilities Requirements:
Knowledge and understanding of practice areas, processes, procedures, rules, and regulations is required.
Ability to identify and understand opportunities, issues and problems and convey information clearly and concisely.
Demonstrates the ability to maintain confidentiality and handle sensitive information.
Excellent communication, writing and analytical skills required.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Legal Office

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $31.04 - $44.62 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.